New Concept Auto - Santa Fe (formerly Bret's Autoworks)

Auto body shop in Olathe, Kansas

4.5
StarStarStarStarHalf Star
49 Reviews and Ratings
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Roushan Kumar

Mar 25, 2024

StarStarStarStarStar

New Concept Auto has very friendly advisors and skilled technicians. And they have fair pricing. I recommend this place.

Reply from the business:

Mar 25, 2024

Hi Roushan, thank you for leaving us a 5 star review! We are glad you found our pricing to be fair and greatly appreciate your kind words regarding our friendly advisors and skilled technicians. Give us a call the next time your vehicle needs anything!

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Debbie Reece

Mar 25, 2024

StarStarStarStarStar

Even though they changed the name of the business they are still some awesome people there. Always a great experience. Always up front with you. They will not take advantage of you. They are very professional and I feel very comfortable every time I go there. I highly recommend this place.

Reply from the business:

Mar 25, 2024

Hi Debbie, thank you for the 5 star review! Although our name may have changed, our commitment to providing exceptional service remains the same. We take pride in our professionalism, honesty, and transparency, ensuring that every customer feels comfortable and confident in their experience with us. Your recommendation means the world to us, and we look forward to continuing to serve you with excellence!

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Dale Picolet

Mar 25, 2024

StarStarStarStarEmpty Star

Had our Range Rover Evoque services here. Mark was fantastic to work with. Very straight forward and attentive. Provided a loaner due to the waiting for parts to arrive.

Reply from the business:

Mar 25, 2024

Hi Dale, thank you for leaving us a 4 star review! We are happy to hear that we could take care of your Range Rover Evoque, and are glad we could provide you with a loaner car while we waited for parts to arrive. We hope to see you again in the future so that we can provide you with a 5 star experience!

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Ted Harriman

Feb 25, 2024

StarStarStarStarStar

I have always had great service from this company. They are very professional, knowledgeable, and courteous!

Reply from the business:

Feb 25, 2024

Thank you for the 5 star review Ted! We are happy to hear that we always provide great service and are professional, knowledgeable and courteous. Give us a call the next time your vehicle needs anything!

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Kelsey Brown

Feb 25, 2024

StarStarStarStarStar

Excellent customer service, very up front on car issues and pricing.

Reply from the business:

Feb 25, 2024

Kelsey, thank you for the 5 star review! We are happy to hear you found our customer service to be excellent and that we could provide you with transparency and up front pricing. Give us a call the next time your vehicle needs anything!

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Joe and Cheryl Maggio

Feb 25, 2024

StarStarStarStarEmpty Star

New Concept Automotive is a very fair and trusted car repair place. The staff is so nice and friendly and are very thorough in their explanations. They are interested in the customer and their needs. The office and work place are very clean. We appreciate the coupons and the Christian atmosphere. Joe Maggio

Reply from the business:

Feb 25, 2024

Thank you for leaving us a 4 star review Joe! Providing excellent customer service and ensuring our customers feel valued is incredibly important to us. Maintaining a clean and welcoming environment is something we prioritize, so we're pleased that you noticed. Your support means a lot to us, and we look forward to continuing to serve you in the future!

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David Farquhar

Feb 25, 2024

StarStarStarStarStar

Excellent service, great advice on what to do with car, and very professional. Will do business with New Concepts Auto again.

Reply from the business:

Feb 25, 2024

Hi David, thank you so much for the 5 star review! We are happy we could provide you with excellent service and give you great advice on what to do with your vehicle. Give us a call the next time your vehicle needs anything!

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Ce Herrera

Feb 25, 2024

StarStarStarStarStar

They got me in same day and the inspection was thoroughly explained and printed out for me. Pricing was better than the local competitors which made everything perfect!

Reply from the business:

Feb 25, 2024

Hi Ce, thank you for taking the time to leave us a 5 star review! We are glad we could get you in for a same day appointment, and that our inspection was thoroughly explained and clear. We are happy to hear that our pricing was what you were looking for and hope to see you again in the future!

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Brian Taylor

Feb 25, 2024

StarStarStarStarStar

I'd like everyone to know.that New Concepts has helped several members of the community that are either homeless or just do not have the means to have their car repaired!!! Thanks Matt and the crew!!!

Reply from the business:

Feb 25, 2024

Thank you for the 5 star review Brian! We try to do everything we can to help out the wonderful people of our community. We appreciate you spreading the word! :)

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Elizabeth Gil

Feb 25, 2024

StarStarStarStarStar

Service was outstanding! I was so frustrated about the issues my car was giving me and the team here was so caring and thorough. They reassured me every step of the way. I didn’t have a mechanic and blindly went in, hesitant. I’m so glad I did! I will definitely recommend them 👍🏼Thanks guys😊

Reply from the business:

Feb 25, 2024

Thank you so much for the 5 star review Elizabeth! We're thrilled to hear that our team provided outstanding service and helped alleviate your frustrations with your car troubles. Providing care and reassurance to our customers is always a top priority for us, and we're glad that we could earn your trust, especially as someone who came in without a mechanic. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help! 👍🏼