New Concept Auto - Santa Fe (formerly Bret's Autoworks)

Auto body shop in Olathe, Kansas

4.5
StarStarStarStarHalf Star
49 Reviews and Ratings
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Jugaadjot Singh Thind

May 18, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Did the work i did not ask on my car and broke the radiator Stupidest mechanic ever

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Fred Merino

May 18, 2024

StarStarStarStarStar

Clear communication, clean shop, friendly faces, detailed explanations. Looking forward to my other vehicle getting off the dealer’s free service plan so I can chat with some mechanics who aren’t looking after their commissions.

Reply from the business:

May 18, 2024

Thank you for the 5 star review Fred! We're glad you appreciated our clear communication, clean shop, and friendly staff. Providing detailed explanations is important to us. We look forward to helping with your other vehicle soon. Rest assured, our customers come first!

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Rick Madrigal

May 11, 2024

StarStarStarStarStar

They did a great job on my vehicle and saved me money

Reply from the business:

May 11, 2024

Thank you for the 5 stars Rick! We are happy to hear that we could provide you with a great service and save you money while doing so. Give us a call the next time your vehicle needs anything!

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SkyHog

May 11, 2024

StarStarStarStarStar

The staff was friendly, knowledgeable, got me in for an alignment right away. (I have a 3500 dully so it wasn’t an easy job). My front end is great. I would recommend these guys to everyone. Left there place and drove to Florida the truck drives better than ever.

Reply from the business:

May 18, 2024

Hi Skyhog, thank you for the 5 star review! We're thrilled to hear you had a great experience with us. It's fantastic to hear your front end feels great, and your truck drives better than ever, especially for the long trip to Florida! Your recommendation means a lot, and we look forward to serving you again! Safe travels!

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Cara George

May 4, 2024

StarStarStarStarStar

Everything about this auto shop is awesome!! The service is amazing they're nice , they go above and beyond to make sure your problems, questions,and concerns are all answered. There is no confusion about what is happening to your vehicle,they send a very easy to read report of their findings as well as pictures so that you can visually see what they're talking about there's no surprises ever! I mean I felt like I left my car with a trusted family member instead of a auto shop!! I honestly just can't say enough good things about this place!!! As a customer there's nothing they could have done better ... Beyond happy with the service , this will be my jeeps only doctor from now on! 🏥🤗

Reply from the business:

May 11, 2024

Hi Cara, thank you so much for leaving us a 5 star review! We're absolutely thrilled to have provided such a positive experience for you. Ensuring clarity and transparency throughout the process is always a top priority, and it's wonderful to know that you felt informed and cared for every step of the way. We strive to treat each customer like a member of our own family, and your trust means the world to us. Thank you for choosing us as your go-to auto shop, and we look forward to continuing to provide top-notch service for your Jeep in the future!

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Linda Olsen

Apr 25, 2024

StarStarStarStarStar

Very professional and great service. I will always take my car there!

Reply from the business:

Apr 25, 2024

Thank you for the 5 stars Linda! We appreciate your kind words regarding our professionalism and great service. Give us a call the next time your vehicle needs anything!

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Fernando Garcia

Apr 25, 2024

StarStarStarStarStar

They are always great to deal with. They take great care of your auto with awesome service!

Reply from the business:

Apr 25, 2024

Thank you for the 5 stars Fernando! We are glad you find our service to be great and look forward to seeing you in the future!

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charlet lee

Apr 25, 2024

StarStarStarStarStar

It’s hard to find a place you can take your vehicle and feel like you won’t be taken advantage of. This place however, never disappoints! The employees are hard working, reliable, and honest. They send you quotes and pictures to make sure you know exactly what the problem is. Trust your vehicle no where else!

Reply from the business:

Apr 25, 2024

Hi Charlet, thank you for leaving us a 5 star review! At our shop, honesty and transparency are our core values. We're dedicated to providing reliable service and ensuring every customer feels confident and informed about their vehicle's needs. Your trust means the world to us, and we're honored to be your go-to choice for automotive care!

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Kate Heideman (Coach K8)

Apr 25, 2024

StarStarStarStarStar

Every time I bring my vehicle here I get the best service beginning from the first phone call, all the way to payment and pick up. Everything is explained thoroughly and they work hard to call my insurance company. The BEST part I think is they don’t treat me like a ‘girl.’ They treat me like a patron!! I highly recommend them!

Reply from the business:

Apr 25, 2024

Hi Kate, thank you so much for the 5 star review! At our shop, we strive to provide top-notch service to every customer, every time. Clear communication and assistance with insurance matters are just some of the ways we aim to make your visit as smooth as possible. We truly appreciate your recommendation and look forward to serving you again in the future!

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Debbie Reece

Mar 25, 2024

StarStarStarStarStar

Even though they changed the name of the business they are still some awesome people there. Always a great experience. Always up front with you. They will not take advantage of you. They are very professional and I feel very comfortable every time I go there. I highly recommend this place.

Reply from the business:

Mar 25, 2024

Hi Debbie, thank you for the 5 star review! Although our name may have changed, our commitment to providing exceptional service remains the same. We take pride in our professionalism, honesty, and transparency, ensuring that every customer feels comfortable and confident in their experience with us. Your recommendation means the world to us, and we look forward to continuing to serve you with excellence!

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