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Firestone Complete Auto Care

Auto body shop in Auburn, Kansas

4.5
StarStarStarStarHalf Star
50 Reviews and Ratings
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phil Evans

May 23, 2024

StarStarStarStarStar

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Mick Urban

May 17, 2024

StarStarStarStarStar

EZ to schedule appointment online. The store manager knows me and greeted me warmly. Service was performed faster than expected. Cost was within what I expected. Keep up the good work at this location!

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Sage

Apr 26, 2024

StarStarStarStarStar

Will check your tire air pressure and add air for free

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Tim Rogers

Apr 26, 2024

StarStarStarStarStar

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Desi Admin

Apr 24, 2024

StarStarStarStarStar

I was very impressed with the professionalism and kind energy from the staff. I also appreciated the fact that I was not sold more than what I needed done. There was honesty and integrity and I very much look for that in any company that I would like to have a continued relationship

Reply from the business:

Apr 24, 2024

Hello Desi, We're delighted to hear that you had a five star experience! Thank you for choosing Firestone Complete Auto Care. ^Cali

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T S

Mar 24, 2024

StarStarStarStarStar

Always take my car here

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Gary Hall

Mar 24, 2024

StarStarStarStarStar

Trustworthy. Prompt scheduling. Friendly and informative personnel.

Reply from the business:

Mar 24, 2024

Thank you for sharing your positive experience with us. We appreciate your business with Firestone and look forward to seeing you again soon! ^Alicia

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Zeeke Hirsch

Mar 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Hours are false, guy dismissed me with "we close at 6"

Reply from the business:

Mar 24, 2024

Thank you for sharing this with us, Zeeke. We are very sorry to hear that our teammates were unable to complete your service during this visit to our store. We understand how upsetting this is, and would like to have your concerns addressed by our management team. For continued support, please feel welcome to email us at SocialCare@bfrc.com with your contact information, the store location, and the details of this experience. We value your business and hope to hear from you soon. Thank you for choosing Firestone. ^Sarah

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Sandip Singh

Mar 24, 2024

StarStarStarStarStar

Very polite representative, and excellent services, what I needed.

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Morgan Young

Feb 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

2/5 stars. Had an oil change last week only took 30 minutes which is my reasoning for 2 stars instead of 1. Asked the service manager what I would need to do to get pricing for a tune up and he told me to make an appointment they’d take a look and give me a quote before doing anything. I had some scheduled time off work the following week so I scheduled an appointment for then since I wouldn’t need my car for a few hours then. At my appointment following week, dropped my car off at 9AM and they told me they had me down for a scheduled pick up at 5 but that it shouldn’t take nearly that long. There was only one other car in the shop at the time I dropped it off. He asked me if I had any issues with my car and I said no, but that I would like the spark plugs replaced and that I haven’t had any high mileage maintenance done. Went to run errands around town with a family member and didn’t hear anything a few hours later so I called the shop and asked if they had any updates. Was told someone was looking at my car as we spoke and they would call me back soon with an update. An hour after this phone call, I happened to drive past the shop and saw my car in the parking spot where I left it that morning… so I stopped in. I asked the same guy I handed my keys earlier that morning if they had pulled my car into the shop and he said no. I asked him for my keys back and he said, we had it scheduled for pick up at 5? And I told him, there is no reason for me dropping off my only form of transportation and arranging someone to pick me up at 9 AM just for you guys to do everyone else before looking at my car at your convenience for a quote. There were 5-6 cars in the shop at the time I asked for my keys back. I don’t have the time on my hands to wait all day for a phone call when my car isn’t prioritized. I’ll take my business elsewhere. Who would have known if they charged me for 6 hours of labor for a 30 minute job had I not drove past the shop a few hours later. Not to mention the gentleman lied to me on the phone and said my car was being looked at an hour prior to me driving past. If they can lie about something as simple as that then they can sure as hell lie to me about what work actually needs to be done on my car.

Reply from the business:

Feb 24, 2024

Hello Morgan, we are sorry to hear of the poor treatment you received while visiting our Topeka store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan

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