Firestone Complete Auto Care
Auto body shop in Auburn, Kansas
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Nice staff
Ehh, won't go back.
Reply from the business:
May 24, 2023Hello and thank you for making us aware of your experience. We'd like to get management involved to address this. Please email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Reply from the business:
May 24, 2023Hi Demonlily, we're thrilled to hear that you had excellent service at our store. Thank you for being a part of the Firestone family and have a wonderful evening. ^Bryan
Nice
Terrible! After the engine oil changes my car showed "Oil life 70%" it was less than before and the oil color was still black! They did not change the oil and charged me 70$+ Also did an inspection for 22$ and mark as all good, but there is no oil in the transmission. Unresponsible and unprofessional!
Reply from the business:
May 24, 2023Hello Alexander, we apologize about your experience with oil service at this location. We would love to assist with addressing your concerns. Please email socialcare@bfrc.com with your contact info., any pertinent details of your visit, and any invoice number you have from this service. Thank you for choosing Firestone, and we hope to hear from you soon. ^Nicholas
Great place to buy tires from
Reply from the business:
May 24, 2023Hello Ricky, We appreciate your business, and thank you for the 5-star review. We hope you will visit us again soon. Thank you for choosing Firestone. ^Sarah
Very professional and friendly. We came for an oil change 30 minutes before closing and they took us with no complaints. They even gave us a decent discount.
Reply from the business:
May 24, 2023Thank you for sharing your positive experience with us, Anthony. We appreciate your business with Firestone and look forward to seeing you again soon! ^Shonya
I really love the hospitality I got at this location. I went in for wheel alignment I mentioned to the gentleman at the front my finance situation. They informed me what was going on with my car and I really do appreciate everything you did for me yesterday. I will be going back 💜. Keep up the awesome work gentlemen.💜🤍💜
Reply from the business:
May 24, 2023Thank you for choosing Firestone! We appreciate your 5-star review and we look forward to working with you again. ^Mariah
Staff was not helpful and misdiagnosed my vehicle.
Reply from the business:
May 24, 2023Hello Karl, Thank you for making us aware of your experience. We're sorry to hear that you are not satisfied with the service that you received and we'd like to get management involved to address this. Please email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
Stopped by the store today for a tire that has a leaking valve stem. We through the whole check in/ information process and was told they could look at the leak next Saturday at 3pm. Then I was told that since I hadn’t purchased the Road Hazard that it would be 29.95 to look at the valve stem. I didn’t purchase the road hazard but this wasn’t caused by a hazard, it’s just a poor quality valve that was replaced by you when the tires were installed. Firestone used to provide free flat repair, lifetime rotations, etc and do it same day! Now you wait a week and pay for their poor quality parts! What’s the advantage of going to Firestone? I can go to many independent dealers in Topeka and get a better price, faster service, and free flat repair! Road hazard used to be in case the tire was non- repairable not a leaking valve stem! I have bought tires from this store for about 30 years now and have recommended them hundreds of times over the years, not anymore! I will be going to Walmart or Harold’s over in North Topeka from now on and that includes my company vehicles as well! I never expect anything for free, but I do expect what I paid for, and I expect that in a timely manner. Make an appointment, wait a week, and pay 29.95 to replace a faulty valve stem…. WOW what a value that is for all your lifetime customers. Scott