
New American Funding
Mortgage broker in Fort Mill, South Carolina
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New American funding found a way to get my client approved after being denied by another lender. Will definitely be referring them to future clients.
Highly highly highly recommend New American Funding and definitely recommend Sarah Richardson. She was truly an advocate for us throughout this entire process. Was with us every step of the way and kept us informed on next steps and all our options. Made the home buying process in this crazy housing market as easy as she could.
My loan manager, Damien, was largely inaccessible and non-communicative for days at a time (both phone and email). Each time he would check on something, it took days to get information about what next steps were needed. He also continually said he would reach out, touch base, or finalize something by a deadline--that he then repeatedly failed to meet. He would promise that he could do something or make something work, but then he couldn't because of some new information or form needed. My closing took so long and had to be rescheduled so many times that my seller almost backed out entirely. Very disappointing, and would NOT recommend. The only bright light was my final processor, Diana. She was the only competent person I worked with at NAF. She was quick to reply to emails and new what she needed and when she would have answers for me. She saved my deal.
Camille stayed with me through several purchase attempts until we found a good fit. She was always encouraging and positive that I would find something.
Sarah Richardson met all of our expectations and answered every question we had. She's the best!!!
There’s a reason New American Funding is #1. The customer service is top tier. If you want great service and knowledgeable people to work with, NAF is where you need to be.