Family Trust Federal Credit Union
Mortgage broker in Fort Mill, South Carolina
Write a Review
0
0 Reviews
Andrew helped us so much taking out our auto loan. He was patient, and informative, and helpful. My favorite thing about Andrew is when he asked me a question and I wanted to explore multiple options, he didn't even hesitate and encouraged me to do so. Thanks Family Trust, and Andrew
Reply from the business:
Jul 16, 2023Hi Shelby, we're glad that Andrew was able to provide you with patient and helpful service. Thank you for giving Family Trust Federal Credit Union a five-star review, and we hope you have a nice day!
I really enjoyed my experience here, what started as a very stressful situation for me was soon resolved with the help of Ashley and Miguel. They were incredibly helpful and patient with me!
Reply from the business:
Jul 16, 2023We appreciate your 5-star review of Family Trust Federal Credit Union, Elizabeth. We're thrilled that our team was able to assist you effectively and that we provide you with an enjoyable experience despite the stressful situation. Our team takes pride in creating a welcoming atmosphere centred around excellent member service, and we're glad you enjoyed it. Have a great day!
Ty did a phenomenal job of helping me pay off my car loan. She was so quick and efficient. It was closed before I got it listed in my checkbook. Thank you, Ty!
Reply from the business:
Jun 16, 2023Hi there! We're delighted to learn that our staff was able to assist you in paying off your car loan efficiently. We strive to provide exceptional service to all our members and are glad we could deliver on that promise. Thank you for choosing Family Trust Federal Credit Union.
Family Trust has been one of the best quality customer service banks I've encountered. I always believed that making sure your customers are satisfied is very important. l received excellent customer service from Brandon Martin he made my day. He took the time to understand my needs, which was very empathetic. He's very consistent and on point, very detailed oriented, and give step by step instructions. He went the extra mile, and I'm satisfied and happy. This is a great example of excellent customer service. Keep up the great work.
Reply from the business:
Apr 16, 2023Hello there, we are pleased to learn that our team provided you with consistent and professional service. Thank you, and we hope to provide you with the same excellent service at Family Trust Federal Credit Union in the future!
Reply from the business:
Apr 16, 2023Hi Sandra, we are delighted to learn that you received 5-star service at Family Trust Federal Credit Union!
I had the privilege of working with Jennifer Roberts on my auto loan. Jennifer is great to work with and very responsive. I was in Georgia at a dealership and Jennifer helped the process go so smoothly, all through emails! I could not have imagine better service or communication.
Reply from the business:
Apr 16, 2023Hi Shane, thanks for the incredible review of Family Trust Federal Credit Union. We're so pleased to have helped you. Your positive feedback will continue to inspire and motivate our team. Have a great day!
Reply from the business:
Mar 16, 2023Knyah, we appreciate you giving us a five-star rating, and we'll continue to work hard to provide excellent service at Family Trust Federal Credit Union. Thank you, and have a great day!
Cassie, gave the best service I have had in years.
Reply from the business:
Mar 16, 2023Hi Kevin, thank you for your 5-star review of Family Trust Federal Credit Union! We're delighted that Cassie provided you with exceptional service. Have a wonderful day!
Carrie was outstanding. She was patient and kind. She gave us many new tips and was a pleasure to work with!
Reply from the business:
Feb 16, 2023Thanks for reviewing Family Trust Federal Credit Union. We're so happy to hear about your fantastic experience. Have a wonderful day!
This is my favorite branch. Since I became a member of Family Trust this is by far the most professional branch I have visited. The staff and managers always willing to help and solve any concerns I have ever presented. Cassie is the most pleasant customer service representative. She even talk to me about products I had no clue Family Trust offers. Mishica Spence the manager sat with me to explain the offers and was so kind to explain in detail. I did not feel rushed and that was big to me. I didn't feel like a customer at that moment I felt like Family. So the name Family Trust really resonated. Thanks to the staff for making my experience there pleasant.
Reply from the business:
Feb 16, 2023Thank you for your kind words about our branch, Felicia! We are so pleased to hear that Cassie and Mishica Spence were able to provide you with an exceptional experience. We strive to ensure that all of our members feel like family, and we are glad to hear that we have achieved that goal with you. We appreciate you for reviewing Family Trust Federal Credit Union with five stars.