Rural Mutual Insurance Company
Insurance broker in Black Earth, Wisconsin
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Very prejudice agents. Be careful who you have work for you if you are a person of color. Very dissatisfied but what I heard an agent say. I’d prefer to look elsewhere now for what I need.
We have had Rural Mutual for the past 4 years. I am 63 years old and up until this year I have never had to make an insurance claim. This year we had an electrical storm that knocked out the control panel of our variable frequency drive irrigation pump. We made a claim and Rural Mutual handled the claim in a very expeditious and seamless manner. Extremely impressed and very happy with the was this was handled.
The thing about insurance for a business is you have to be able to trust one another. I started to lose my trust for Rural Mutual when they had four different agents take care of us over 2 terms. The one I had to call myself. He laughed at me when I told him I wasn't happy with me having to track him down personally. Their audit team is a mess. Auditing your customers every year like the projections I gave were made up to save us money or something. Never once did a claim and they non-renewed our policy at the last minute because I called them out on the poor service from the agents. I had to find a new insurance I could trust for our business, but I am glad I did.
I was looking to switch insurance companies to one that fit my lifestyle and worked will with my small business. My rep has always been helpfulness, timely and straightforward with any requests I've had. I've recommended Rural Mutual to many of my small business friends.
Reply from the business:
Jun 8, 2023Thank you for the 5 star review, Pamela!
Reply from the business:
Jun 8, 2023Hi Tim- thank you for the great review!
Very helpful and patient agent. Your insurance covers all our various and unusual needs.
Reply from the business:
Jun 8, 2023Hi Jane- thank you for trusting us with your insurance coverage! We’re happy to hear we covered what you needed.
Excellent service with a farm oriented company.
Reply from the business:
Jun 8, 2023Mike- thank you for trusting us with your insurance needs and leaving a great review!
Reply from the business:
Jun 8, 2023Thank you for the great review!