The work and attention to detail given to my truck was phenomenal. They were very respectful, helpful, and professional through-out the whole service process, and able to complete in a timely manner. I will definitely be choosing Bergstrom Body Shop again with any potential truck needs.

Peter was huge on putting his customers first! My car was hit by another company and he did a fantastic job communicating with the company and me. I had a smooth and successful visit at Bergstorm. My car was worked on fast and Peter made sure I was taken care of ! Thank you Peter !

My car is still missing a part after being in the shop from February 23rd to April 12th, 2023. What actions has Bergstrom Body Shop taken?

I worked with Josh, he was professional and friendly! Helpful in so many ways. He wanted to make sure I was taken care of. My finished car looks fantastic! Excellent experience! Will definitely spread the word that this is the body shop to go to if needed.

Just a minor dent, but Josh and his team had to match the tricoat paint and the job is perfect! After the experience at Bergstrom body shop I would never go anywhere else.

DO NOT TAKE YOU CAR THERE! We took our car there after an accident. They repaired the car but when we were picking it up we noticed an strange sound. They came up with a excuse and said it's because of the carwash and it'll go away. Obviously that didn't happen so we took the car back to them. This time they said the problem is not related to the repair and is a wear-and-tear and asked us for a fee to investigate! When I told the guy (Josh?) that we didn't have that creaking sound before the accident, the guy basically said that we're hallucinating and we're hearing things!

From our 1st interaction, Bergstrom Body Shop Madison & BJ have been incredible to work with. We were in an accident & had our vehicle towed to a different dealership across the road (Zimbrick). After FIFTEEN days of our SUV sitting there, we found out it hadn’t even been fully disassembled. The other auto body shop told us it would be months for parts to come in & they had a similar SUV with similar damages that had been there for 6 months (what?!) because they have been unable to get parts. I called Bergstrom Body Shop for another opinion. BJ took the lead & helped with every step of the way, even with transferring our insurance claim (which is a process). Bergstrom had our SUV disassembled within 24 hours, parts ordered & we picked up our vehicle 2 weeks to the day later. BJ updated us almost daily, his communication was much appreciated especially after the awful experience we had with Zimbrick. Our experience with Bergstrom was outstanding, highest recommendation for Bergstrom Body Shop Madison & BJ. Although we hope we don’t need their services again, we will never go elsewhere. Thank you Bergstrom & BJ for going above & beyond during such a stressful situation.

This is the first time that I do business with Bergstrom and definitely I will be back and recommend them 100%, thank you guys!

Had my truck in after hitting a deer. When I got it home, I was looking it over and noticed that bolts were missing, clamps were not tight, wiring wasn't secured properly and overall was not returned to the original state that it was before the accident. I took it back and they said they would take care of it. After the second time in the shop it still had loose parts and wiring stretched tight. I took it back a THIRD time and was told they would look it over to see what else was wrong. Parts are still missing after having the truck in three times. They keep telling me to tell them what is wrong with the truck. It should not be my responsibility as the customer to go park next to another truck and compare to figure out what is not repaired correctly and what parts are missing.

Have leased car through Bergstrom, been taking my car here since they opened. Still pretty.good, but seems to be tougher to use the express service than it used to be. Used to be 2 lanes, now just 1. Usually an oil change and tire rotation takes about 1 hr.