Maddison Automotive
Auto body shop in Wales, Wisconsin
Write a Review
0
0 Reviews
Great customer service, quick and professional
I missed my appt they were so kind when I called to reschedule
Great place, great people!!
Reply from the business:
Apr 24, 2024Thank you for your 5-star review rating! Your support is much appreciated.
Very Helpfull, Very Fair
Reply from the business:
Apr 24, 2024Thank you for your kind words! We strive to provide fair and helpful service to all our customers. We appreciate your support!
I think this is the first time I have ever given a bad review of a company. I feel bad doing it because I know there are employees here who are probably good people and deserve the work, but I cannot believe how rude Mark was at the front desk. Mr. “Know it all” scam artist and every word coming from his mouth was a lie. Sadly, he has probably scammed a lot of people. Maybe even some that have good reviews were scammed and don’t even know it. He has a pretty quick tongue, but if you listen closely and have a bit of knowledge when it comes to vehicles you can tell he is spinning small issues to claim long labor hours. I cannot believe the owner lets this guy be the face of his business. If the owner lets this guy handle his business that way then maybe it’s a trickle down….??Too many things to write here so I will end it with…. DO YOURSELF A FAVOR AND TAKE YOUR CAR ANYWHERE BUT HERE. I feel lucky I was able to get out without any financial loss, but it wasn’t without words. Mark knew I was right and couldn’t argue the facts any more, so he just told me he would leave my keys on the floor of my vehicle for me to pick up because he didn’t want to look me in the eye. What a loser!
Reply from the business:
Apr 24, 2024Andy, we are disheartened to see your review and want to address the concerns you’ve raised. However, after investigating your claim, we must clarify that there seems to be a misunderstanding. It’s important to note that our records indicate that services were rendered to you, and unfortunately, payment was not received despite our best efforts to resolve the matter. We are deeply disappointed that your experience did not meet our usual standards of service, and we apologize for any inconvenience caused. We strive to uphold the highest standards of customer service and integrity, and we deeply regret that your interaction with us was not satisfactory. We understand the importance of trust and transparency in our industry, and we regret any miscommunication or misunderstanding that may have occurred during your visit. It remains our firm belief that the standard of service we deliver should always meet expectations. We apologize for any lapses in meeting this standard.
Reply from the business:
Mar 24, 2024Thank you for taking the time to leave us a five-star rating! We truly appreciate your support.
Reply from the business:
Mar 24, 2024Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Fairly quick service as long as it holds up.
Reply from the business:
Feb 24, 2024Thank you for your feedback! We're glad to hear you found our service fairly quick. Ensuring consistent quality and reliabililty is our top priority, and we're committed to maintaining high standards.
incredibly fast and knowledgeable service.
Reply from the business:
Feb 24, 2024We're thrilled to hear that you were impressed with our speedy and knowledgeable service! We always strive to provide top-notch customer service, and we are glad that we met your expectations. Thank you for choosing us!