Auto Safety Center - Cedarburg

Auto body shop in Port Washington, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Eric Zwicky

Nov 24, 2023

StarStarStarStarStar

Vince was awesome. He took care of me and handled everything with a smile and a calm demeanor and was able to get the tire there and installed in one day. Couldn’t have gone any better.

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Dennis Brier

Nov 24, 2023

StarStarStarStarStar

It was a great experience. Very nice waiting room with coffee and snacks. During my oil change, I was taken into the garage for a look under my car and not pressured to have anything done that wasn’t necessary. Was told about a couple of recalls. The whole experience was pleasant without any pressure. I will be back

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kyle waldkirch

Nov 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

During my recent visit for a simple tire mounting job for my truck's spare wheel, I was initially quoted an excessive $200, which I contested, suspecting a system error. After my insistence, the staff discovered and rectified the issue. However, the experience took a downturn when, upon picking up the wheel, I noticed some of the wheel weights had fallen off due to inadequate cleaning. Despite addressing this, the service personnel only tended to the specific spot of concern, assuring me the rest were secure. Disappointingly, two weeks later, the same issue recurred. While this place had offered excellent service as Scott's Auto, I left underwhelmed with the service quality under the new management. Beware of their “system errors”

Reply from the business:

Jan 24, 2024

Kyle, thank you for taking the time to leave us a review. I appreciate your feedback, I have looked into the situation and taken this opportunity to turn this into a teaching moment. I was made aware at the time of the system error and corrected it that day. I apologize you were affected by that. Please feel free to reach out to me when you can, I would love to try and earn your business back. My name is Michael and my direct line is 262-808-3536. Thank you again.

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Stefan Schneiker

Oct 24, 2023

StarStarStarStarStar

First time at Auto Saftey Center, the local mechanic couldn't fix my Check engine light, Auto Saftey Center was able to cater to my needs got me in next day and even had loaner Cars as an option! Loved the atmosphere! It's nice to talk to people not just robots. It's 35 minutes in the opposite direction of my house but I'll be bringing my car here in the future. They found my issue and got it fixed that day! Why did i wait so long? My car hasn't driven this good in months! Will be back for future service.

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Robyn Nothem

Oct 24, 2023

StarStarStarStarStar

Amazing service with amazing people. My SUV had a screw in the tire that I noticed that morning and they were able to get me in that morning. All took less than 1 hour. Also fast emission testing service. Thank you for getting me back in the road.

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Dan B

Oct 24, 2023

StarStarStarStarStar

The team was fantastic. I am a former mechanic and since I don't own a hoist, doing a thorough inspection of my vehicle is difficult. While doing the oil change, they performed an inspection on my vehicle and identified some areas where they were concerned. We were able to discuss what to repair and how critical each concern was. I am glad to finally have a place I can take my vehicle knowing they will give me honest assessments of issues, and solid work for a competitive price.

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Tomas S

Oct 24, 2023

StarStarStarStarEmpty Star

They are thorough and do excellent work. I really like how they track work done and provide recommendations based on inspections. A little pricey, but they send regular coupon offers to offset the higher charges. Would do 5 stars, but for the second time they did not call when car was done and ready for pickup.

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Parker and Monica Shipley

Aug 24, 2023

StarStarStarStarStar

Awesome customer service. They greeted me immediately by name and were very good at listening and caring about the issues with my car. They were always able to give me a courtesy ride. They were upfront with what they found and showed me photographs of what was going on with the vehicle. They also were very good in giving me a discount with a coupon even though it was the day after the work was finished and I had forgot my coupon. I would highly recommend them and definitely plan to go there again.

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A Egel

Aug 24, 2023

StarStarStarStarStar

First visit. Went here after word of mouth positive reviews in Cedarburg. Being a car guy, explained to Vincent the current problem. Diagnostic ran. This was a calling in, same day appointment. Vincent explained in detail the issue and recommended repair. No pressure or rush, thorough and good customer service. Would have liked to have had the work needed done here, however Dealer price was basically the same. Expensive repair for primarily labor. Repair currently not done. Told Vincent that if car manufacturer had a recall or if prices came down over time, would most likely use them. All in all a positive experience.

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Laurel Kashinn

Jul 24, 2023

StarStarStarStarStar

If you’re looking for an honest auto service company, check out Auto Safety. After our prior trusted mechanic retired, we tried out a few shops, had some sketchy experiences. Then a new friend who’s a diesel mechanic recommended Auto Safety to work on our Honda. We are very pleased. Thorough safety inspections, very educational, open and transparent in pricing. Appreciated the free loaner and overall positive vibes. Well worth the price.