Firestone Complete Auto Care
Auto body shop in Pewaukee, Wisconsin
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Extremely disappointed with Tony at Firestone Pewaukee. Made a 7am appointment to get tires. Tony calls at 6:41am, as I'm pulling in to the parking lot. Tony says, " I had a guy call in, can you come at 8am." Me, "no, I'm already here." Tony, "You will have to wait til 8am then." Me, "I don't have time to wait, that's why I made this appointment." Tony, "Not my fault, CLICK... HUNG UP." Not even an I'm sorry for your inconvenience. Great customer service Firestone..... our business will find someone reliable to work on our vehicles.
Reply from the business:
May 22, 2024Hello Scott, we are sorry to hear of the poor treatment you received while visiting our Pewaukee store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
Making the appointment was easy. The service was completed in a timely manner. Communication was good.
Tony, the manager was very courteous, knowledgeable and helped me get a great deal on tires. I highly recommend him.
Had work done tire rotation, and an alignment couldn’t align front tires because they said that it was missing something so I went back to where I had work done and they were able to align it.The dispute was not because it was out of alignment, but was how to fix it, next thing I know somebody left on negative review about this place and now I’m getting harassed and according to them it was by somebody else with a different name then I tried calling back and I was immediately hung up on with a nasty message.
Reply from the business:
Mar 24, 2024Hello Paul, we are sorry to hear of the poor treatment you received while visiting our Pewaukee store. We would like to address this with our team. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan
Had a appointment for 9am today for a tire alignment and two new tires.. Master mechanic wasn't in and no one had the proper tools they were supposedly locked up.. big waste of time thanks Firestone for a tire alignment and two new tires
Reply from the business:
Mar 24, 2024Hello Heidi, we are sorry to hear of the lack of customer service you received while visiting our Pewaukee store. We would like to make sure your concerns are addressed. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. We value your business with Firestone and hope to hear from you soon. ^Bryan
I came in for a tire check and needed a new sensor replaced and they were able to do it right away in and out within 45 minutes very pleased
Reply from the business:
Feb 24, 2024Hello Donna, Thank you for taking the time to share your positive experience, and we are thrilled to read that you enjoyed your service with us! We hope to see you again soon, and thank you for choosing Firestone for your auto care needs. ^Sarah
Fast service, courteous and excellent pricing!
Reply from the business:
Feb 24, 2024We really appreciate you taking the time to share your positive rating with us, SK. We appreciate you choosing Firestone! ^Shonya
Was told a leaking tire was going to take a hour to fix. Made the appointment and two hours later, while I am in the waiting room, I get a call telling me the car battery died. It is 40 degrees outside and the battery is two years old with never having a problem before. Showed me a print out stating the battery was completely dead. They “jumped started” my car after I refused to buy a new battery from Firestone. Drove one block where they tested my battery and said”it is in great shape absolutely no need to buy a battery “. Not sure why I keep trying Firestone, it always ends with commotion and dissatisfaction.
Reply from the business:
Feb 24, 2024Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah