Took my vehicle in, was told it was essentially falling apart and not safe to drive. Quoted me at a few thousand. Thankfully I decided to get a second opinion from a recommended mechanic who was able to completely fix my vehicle for a few hundred dollars. Firestone also reported a several parts as damaged or due for replacement, when brought to the attention of my new mechanic, it turns out the parts we're operating just fine. These guys are either liars, or very bad at their job. The icing on the cake was there complete lack of customer service when they knew their jig was up and I wasn't going forward with the repairs through them. Never going to another Firestone again. Incompetent at best, deceitful at worst.

Good service, but, the person behind the desk that takes care of the general public was very sick. He should have been told to stay home or had to wear a mask instead of coughing everywhere. My wife and I have been sick ever since!

While visiting my neighbor Sandra Hoople I noticed gouges in her front tire. She called Firestone in Pewaukee (store 12033) and asked if they were busy and if she could bring her car over right away on this Saturday mid morning. The store manager Eric Pasquale advise her to bring it over and he would see what they could do. After inspection it was noticed that 3 out of 4 tires had gouges in them. Eric informed us he had three tires that would work, but needed to order a fourth from another store. And informed us he could get it done the same day on a holiday weekend. Otherwise, Sandra would’ve been out of a car for a long holiday weekend. Give this store a chance and this manager. Eric went above and beyond and really knows what true customer satisfaction is. It was wonderful doing business with Eric and his store.

I had a screw on my tire. They said I should leave the car whole day. I opened youtube, learned how to fix it, drove to closest autozone and fixed it by myself in less than an hour. Now I have a repair kit purchased for only $12. Thank you Firestone, without your negligence I wouldn’t be doing this by myself. I will never stop by your stores anymore.

I had a tire that was repaired about 8 months ago by this Firestone location. They redid the work which needed to be recitified from another Firestone location. The current tire in question had a slow leak but it was not consistent. Good luck finding that. Tyler indicated he would work on it. Tire was a low profile Pirelli tire. I did have an appointment. Took about 20 minutes. No charge. There were leaks in the valve stem and tire bead. He fixed both. Thanks for your speedy service.

They got me in right away. Very good

They went above and beyond to help me. The gentleman at the counter went out of his way to make sure that my service was taken care of quickly for me. Definitely appreciate the prof and quick service. Thanks!! Will be back.