I can’t say a 5-star rating can be given for every Firestone in the area, but I will give one to this one due to its manager, Tom. Like every business right now he works closely with his team and even when they are spread thin he will jump on the line and start getting his hands dirty to keep things moving and getting vehicles in and out. He takes the time to explain the “why” for things when he is doing evaluations on your vehicle, especially if you’re not a car aficionado. He is trustworthy, fair with pricing and wants to build a long-term relationship when helping with your vehicle, so that you keep coming back through your years and your cars. He’s also always very responsive and often handles the phones to make sure he’s understanding your needs and asks lots of good questions to make sure to try and diagnose some things ahead of time before you bring it in.

Tom and his staff are awesome. I went in for my tire rotation and asked a question about my brakes. Instead of pushing a purchase on me Tom was honest and told me I didn't need to purchase new brakes. The integrity Tom showed was outstanding! So thankful he did not try to con me into buying something I didn't need. That's how trust is built and lifelong customers are made!

To say that I was "happy" with my service at Firestone would be a dishonor to Tom, and his wonderful staff of technicians. Not only was I informed that the previous tires I purchased were the wrong size, but I also had a loose heat shield. Tom didn't make a big deal about it, instead he offered an easy solution, a reasonable price on 4 new tires, and a customer that is again, beyond the definition of "happy." I'm decent at maintaining my vehicle. If I had the space and equipment, I would be able to change my own oil, rotate my wheels, etc... anything beyond that for me is basically "a car runs on gasoline, fire, and grinding chunks of metal." That's where Tom and his team at Firestone come in. I'm thankful for their hard and expedited work (I wasn't expecting that last part), and hope to bring my and other business to them.

Service was friendly and they got me in relatively quickly. Four new tires at a fairly reasonable cost ($1129 for tires, labor, etc). They also charged me for four new rubber valve stems ($12 each, plus labor), among other things. Two days later, one tire was flat. They replaced the stem valve on that one, saying it must have been a bad stem. I also had to ask them for a valve cap, since they released my car to me without one. Not a big deal, but a bit sloppy. Two weeks later, another tire was near flat. When I put air in it and checked the others, only the new valve stem that they definitely replaced on my second visit was shiny on the end. The other three were cruddy and clearly old. Hell, they're probably the original valve stems from 2007, as far as I know, since I've learned from talking with a friend of mine that used to work in a tire shop that tire shops routinely charge customers for valve stems but just re-use the old ones. So now I get to visit them AGAIN and request that all three remaining valve stems that they charged me for but did not replace actually get replaced. This is really disappointing and frustrating. Not something I have time or patience for in December. Bah humbug! (In the future, I will be marking my old valve stems somehow, with spray paint or markers. A customer shouldn't have to be so cunning regarding shop shenanigans, but here we are.)

tom the is the best! Honest work and they communication if they see any issues the car they work with Customer and friends My whole family uses Firestone Very professional i trust they and they treat you like family and best places i can take my cars