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Firestone Complete Auto Care

Auto body shop in Milwaukee, Wisconsin

4.5
StarStarStarStarHalf Star
45 Reviews and Ratings
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Jonathan Scotch

Nov 24, 2023

StarStarStarStarStar

These guys are fantastic! Got me right in. Fair pricing and great job. Love my new tires!

Reply from the business:

Nov 24, 2023

Thank you for taking the time to share your 5 star review Jonathan! We're glad you had a fantastic experience with service, and you're loving your new tires as well! We appreciate you choosing Firestone, and hope you have a great rest of your day! ^Nicholas

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Bri Neal

Nov 24, 2023

StarStarStarStarStar

Tom was great. He really went above and beyond helping and making me feel comfortable getting my car serviced there. I will be going back for all my car needs. Another guy - didn't catch his name - blonde long hair- he was awesome when I picked my car up, too. Even helped me with numbering my future car repairs in the order of most important. Thanks guys! Highly recommend going here. They aren't out to get your money, they genuinely help you understand your car and what you need.

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Luis Gonzales

Sep 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

Came to an agreement with one of the employees for bringing in my car the next day and as I come in the next day this same employee has no idea whatsoever on what we talked about the day before so I had to remind him. And it took him a whole day to change 2 front tires. I was later told the car needed an alignment and I said yes to it but what I didn’t know is that I had to wait another day just to get it aligned. It should not take more than 2 hours to change some tires.

Reply from the business:

Nov 24, 2023

Hello Luis, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison

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Shantelle Sheppard

Sep 24, 2023

StarStarStarStarStar

Luis and Mikey were sweet and welcoming each time. Luis squeezed my car in the next day and even got me in and out in less than an hour! I'll definitely be back.

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Juan de Leon

Sep 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very Rude and Unprofessional. I called to ask about a serpentine belt replacement and all I got was an attitude from they guy on the phone saying he was too busy with 3 people and that I will just have to wait. Then I schedule an appointment online to make it easier for the guy and it clearly stated that the time slot was open, he called me a few minutes later with a bad tone on his voice. I’ll appreciate if you guys kept track of online appointments and time slots. Unbelievable.

Reply from the business:

Sep 24, 2023

Hello, there. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah

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Ellen Smith

Sep 24, 2023

StarStarStarStarStar

Had an alignment done. They were super accommodating for time done. Great job and very helpful suggestions. I will definitely use them for other car maintenance. If you are going to spend the money on your car you might as well go to a friendly, knowledgeable shop.

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Neil Simpson

Jul 24, 2023

StarStarStarStarStar

Why would you go anywhere else? Always faster than expected, always cleaner than expected, this team is the best in town! They always go above beyond to make sure your car is perfect and ready to handle the streets.

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Brittany Kolodzinski

Jul 24, 2023

StarStarStarStarStar

Went to Firestone after making an appointment at another place that did zero of the things that I had made an appointment for. Called Firestone and they were able to get me in the same day. After diagnosing my vehicle Tom and his crew did everything in their power to fix my vehicle quickly but for a fair price. My car needed quite a few things done and Tom was in constant communication and worked tirelessly to give me the best deal he can. Picked up my car up the next day and it runs better then when I bought it. Thank you thank you Tom and all the guys at Firestone for treating a lady with zero knowledge of cars as an equal and making this whole process easy and stress free. I will forever be a repeat customer!

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Sarah Hoffmann

Jun 24, 2023

StarStarStarStarStar

Had a tire that wouldn’t fill this morning. The manager and one of his techs took the time to look it over and fill it up. Super kind and generous with their time. Thanks so much!

Reply from the business:

Jun 24, 2023

Hello Sarah, This is great news! We're so happy to know that you had a good experience. Thank you for choosing Firestone Complete Auto Care. ^Cali

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Jaylen Johns

Jun 24, 2023

StarStarStarStarStar

Tom was very helpful with setting me up with the services I needed. He was also patient and understanding while I tried to describe the noise coming from the front end of my truck, lol. Overall very good customer service!

Reply from the business:

Jun 24, 2023

Hello Jaylen, and thank you for sharing your 5-star review! We're happy to know that Tom and the rest of our team took good care of you and your vehicle! We appreciate you choosing Firestone, and hope you have a great day! ^Nicholas

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