Didn't have a great experience with these guys. Had to deal with one of the rudest, most condescending and unpleasant individuals ever over the phone. Seemed to be upset that I had the audacity to call them to ask questions about what was wrong with my car and what services they had. Fortunately, that was enough for me to realize there were better shops in the area I could go to instead

Super helpful and friendly. Answered all my questions. Highly recommend.

Finding a mechanic that you can trust is a big deal. These guys are it. Fair, honest and good at what they do.

Repeat customer for 16 years since moving to Madison. Always my first recommendation if anyone is looking for a shop!

I gave them the specific codes my car is running and asked for a specific service and they demand an overpriced and unnecessary diagnostic anyway. Classic disappointing, scammy behavior; talked to me like I’m a woman who didn’t know what I was talking about.

The staff is super knowledgeable and friendly, their work is second to none and their prices are honest and fair. I will (hopefully) never need another mechanic because of how fantastic and reliable McDermott’s has been.

Let me tell you what a fabulous experience I had twice with McDermott’s service. I had a 2006 Ford Expedition with 290,000 miles on it and it had problems. I took it to the Ford dealership and they said I needed to junk it. Well, I decided to get a second opinion and brought it over to Ben and his crew at McDermott’s and asked him to give me an honest assessment. Ben came back to me and said the frame was still solid – we can fix a few issues and keep it going. And you know what? That was about 3-4 years ago. I just finally junked the Expedition – with 372,000 miles on it! I drove it for 4 more years, 82,000 miles – after the Ford dealership told me to junk it. How much did that save? Thousands! Fast forward to a couple of months ago. I’m ready to replace the 2006 Expedition and so I purchased a 2015 Platinum Expedition from a used car dealer in Kentucky. When I got it and first drove it, I was concerned about a vibration. Thinking it was tires, I had them replaced. Vibration still there. So once again off to the Ford dealer to get an assessment. The service department told me it needs a torque converter and the cost was about $5,000 to replace it. So once again, I got it over to Ben and his crew for a second opinion and Ben comes back to me and said, “yes, the vibration is coming from the torque converter. But let’s try flushing the transmission fluid first because I’ve seen that work in a few instances.” So they go ahead with that work and he gives me a call and says, “Great news, vibration gone after the fluid was flushed.” And now it drives like a dream. Wow. Another $5,000 saved! And that’s my fabulous experience with Ben and his capable, honest crew.

Normally I don’t write reviews but these guys are exceptional! I was having brake issues with my 2014 BMW 4 series and had it towed to this shop because a friend had a good experience with them. Ben and Mark helped me throughout the process and WITHIN 24 HOURS they had me back on the road. These guys were very personable, very fast, and have reasonable prices too, I will definitely be going back in the future! Best in the Madison area that I’ve found in my 5 years here, thanks again.

I dropped my truck at the local Honda dealer to find out what was causing front end noise. After 3 days with no word, I contacted McDermott’s. Ben was able to identify the problem in minutes and put my mind at ease. I highly recommend this shop!!!

We were forwarded to Mcdermotts by another company. We had great experience with them. They provide excellent customer service. They able to get great job done in a timely manner. After the alignment service, the steering wheel feels very smooth. People are awesome here. We highly recommand them certainly.