I've been able to work with a lot of different businesses over the years, but I have never worked with such a wonderful business in my entire life. We had a new vehicle that turned out to have a fair amount of issues. McDermott's was there to help us every step of the way and their service, price and communication was out of this world. It was a pleasure to work with them and I would HIGHLY recommend them to anyone!

This is a good option for getting your Mercedes or import serviced. They seem knowledgeable and honest. I Was able to get an appointment within the week. I would rate the pricing as fair.

Cars for me are a necessary evil, but the gentlemen at McDermotts are amazing and make me feel so comfortable in and with my vehicle. They are incredibly kind and straightforward, and let me ask all of the questions I want. I don’t understand the first thing about cars, and after getting a horribly overpriced quote from a different mechanic a few years ago, I came across McDermotts who actually explained that I could go elsewhere for cheaper and more specialized service, and after taking them up on that recommendation I’ve been a return customer ever since. They’ve chuckled at my mistakes and gently guided me to correct decisions about my car, remaining incredibly friendly and helpful throughout all of my blunders and misguided requests. I have nothing but appreciation for this team, and cannot recommend them enough. To the women who are looking for a friendly face to explain your car without fear of being overcharged - from one happily-clueless lady to another, please give these guys a visit.

I’ve been searching for a new local repair shop and am very pleased with 2 recent experiences getting my car fixed. The first was a planned visit and Ben assisted. The second I had my car towed in an emergency and Marcus assisted and was helpful in making a very stressful situation a smooth visit. Both are knowledgeable, friendly and were clear about describing repairs needed, as well as making sure I was OK with the price before performing repairs each step of the way. Also, I’m happy they take pride in ensuring they install quality parts at a fair price rather than whatever’s cheapest. As a female, I value that they didn’t talk down to me and worked as a team to allow me to make decisions about my vehicle rather than pressuring for profit.

Ben was a rock star! Brought my Mercedes e320 CDI in and was having issues with it being in limp mode. He worked me in ASAP, was upfront about all costs and work necessary about my issue. He recommended the best parts to install but understood I was trying to keep my costs low. Long story short, well worth the cost for inspection and appreciate the professionalism Ben showed me. Any future issues I cannot diagnose, I will be coming here. Thanks a lot! Car is fixed!

Let me say, the people at McDermotts are so friendly and really came through in our hour of need. I was traveling from out of town, and my check engine light came on before our drive home. My car couldn't even get to highway speed, so we knew we were stuck until the repair was complete. I called several garages, and none were willing to squeeze us in except McDermotts (many garages said it would be a several week's wait). Ben called us with updates throughout the process, and patiently answered all questions. He never upsold us any repairs unless he thought they were necessary for a safe trip home. Repairs were completed quickly and with care. I will recommend this place to the family I have in Madison.