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Topel's Towing & Repair, Inc.

Auto body shop in Lake Mills, Wisconsin

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Donna Kopp

May 21, 2024

StarStarStarStarStar

I could not be more pleased with the service Topel's provides. During my last appointment I had direct contact with two different technicians, two office staff, and the owner. Everyone went above and beyond to ensure excellent service. It was quite clear to me the technicians enjoyed working at Topel's, and took pride in their work. The owner and office staff were highly helpful and personable. I have recommended Topel's to friends and they were also highly pleased and impressed with Topel's service. To all of you at Topel's Towing and Repair, Inc., thanks so much for caring as much as you do. P.S. I loved the cookies as an added bonus.

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Bre Zuniga

May 17, 2024

StarStarStarStarStar

Honest and reliable service. Ellie and Dan were both so kind. Definitely recommend Topel’s Towing & Repair.

Reply from the business:

May 23, 2024

Thank you, Bre, for your wonderful five-star review! Our team takes pride in being honest, reliable, and providing exceptional customer care. Your recommendation means the world to us. We're here whenever you need us!

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Bill Burchard

May 3, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Called and wanted 2 tires installed and wanted them to take a look at cv axle and tell me if its bad. I was told they would look at it and tell me no charge for that. They ended up doing an total inspection which I didn’t ask for and a pre alignment which I didn’t ask for. So 170.00 later to mount 2 tires. I will never go back. What a shame a family owned business not doing the right thing ripping folks off. Yeah you can refund me my money you charged for everything besides the Installation of my tires?

Reply from the business:

May 3, 2024

Thank you for sharing your feedback with us. We genuinely appreciate the opportunity to address your concerns. It's disappointing to hear that your experience didn't meet your expectations, and we apologize for any inconvenience you may have encountered. Upon reviewing your case, it's clear that there was a misunderstanding regarding the scope of the service initially discussed over the phone. Our aim is always to provide transparent communication and ensure our customers fully understand the services being offered. We're sorry if there was any confusion in this regard. During your visit, we made every effort to address your specific requests and concerns comprehensively. We went above and beyond to inspect your vehicle thoroughly, including addressing the issues with your tires and identifying potential causes for the uneven wear. Our decision to waive the fee for analyzing the suspension matter was made in good faith, as we believed we had already identified the underlying issue. As a family-owned business, customer satisfaction is at the heart of everything we do. We strive to deliver exceptional service and build lasting relationships with our clients. It's disheartening to hear that you feel otherwise, and we're genuinely sorry for any disappointment you've experienced. We understand that not every customer-business relationship is a perfect fit, and we respect your decision to seek alternative service providers. However, we want to assure you that we're always open to discussing any concerns or addressing any issues you may have. Your satisfaction is important to us, and we would welcome the opportunity to make things right. Once again, thank you for bringing your concerns to our attention. We wish you all the best in finding a repair facility that better meets your needs. If you ever reconsider, please don't hesitate to reach out to us directly. We're here to help.

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Debbie Hosey

Apr 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you, Debbie, for your ⭐⭐⭐⭐⭐ review! We're thrilled you had a great experience with us. Our team is dedicated to providing excellent service, and we're glad it shows. If you have any further feedback or need any assistance, please don't hesitate to reach out. We appreciate your support!

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Kristen Lively

Apr 24, 2024

StarStarStarStarStar

Quick to respond, very professional, and great service. Highly recommended!

Reply from the business:

Apr 24, 2024

Thank you Kristen! Dan appreciated your kind words and having the opportunity to tow your truck. Glad you were able to get back on the road safely!

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James Meiner

Apr 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you for the 5-star rating, James! We're thrilled you had a wonderful experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

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Tricia Morris

Apr 24, 2024

StarStarStarStarStar

Topel’s has been around since 1948, and you definitely get the small town hospitality vibe from here. I had a great experience with Topel’s. They had a quick response time for a tire change and amazing customer service. I also had all my tires changed out here, they did a great job and when THEY (not me) noticed they made a mistake, Topel’s was quick to reach out to me to get the issue fixed. They even leave a very thoughtful gift after you get work done here.

Reply from the business:

Apr 24, 2024

Thank you Tricia for the 5 star review! We appreciate you taking the time to leave a detailed review. Here at Topel's we strive to provide exceptional service and it's great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!

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Katrina Weinfurter

Mar 24, 2024

StarStarStarStarStar

They we efficient and friendly. They were super busy and still worked me in. Thanks for the quick service

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Jami Marie

Mar 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you for the 5 star review, Jami! We appreciate your support and confidence in us!

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Douglas Green

Mar 24, 2024

StarStarStarEmpty StarEmpty Star

Customer service is great. And owner is a good guy. Problem is the cost. Wanted a little over 3k for brake lines, pads and rotors, oil change, new tires and mounting... getting it all done for 1700 somewhere else. If your in a pinch this is the place to go cuz they will help you. It will just cost you...

Reply from the business:

Mar 24, 2024

Thank you for the feedback Douglas! We do strive to give the best service experience possible and we don’t want to give a low estimate to have to call you in the middle of a job for something that is unforeseen, thus we estimate on the high side and bring the price down if things go well. Brake lines can be one of those jobs that are a bit unpredictable. We appreciate having the opportunity to work with you and hope you have safe travels!

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