Firestone Complete Auto Care
Auto body shop in Janesville, Wisconsin
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Called..got in right away. Done. Gr8 job
Dale F Courtney had the best customer service I have ever experienced!!!
Reply from the business:
May 17, 2024Thanks for taking the time to write your 5 star review John! We are pleased to know that Dale and the team made sure you had a great experience with service! We look forward to servicing you again, and appreciate your business with Firestone. ^Nicholas
I had a tiny and what appeared to be a non-existent hole in my tire and the wonderful team, Zachary and Dale, found it! It saved me over $500 of not having to get new tires and they were able to patch me up quick and I was on my way. Thank you both for your hard work and dedication to my situation!
Great customer service the guys were very friendly and super helpful, unfortunately they cannot accommodate my 2015 Silverado 2500 with a crew cab and an 8-foot bed. I think they would get a lot more customers if they had got an upgrade to work on slightly heavier trucks.
Reply from the business:
May 3, 2024Hello CT, we hate to hear that we were unable to accommodate your service inquiry, and understand this can be frustrating. We'd love to make sure your concerns are addressed by management as we value you as a customer. Please email socialcare@bfrc.com with your contact information, invoice number, and full details of your visit. Thank you for choosing Firestone, and we hope to assist you soon. ^Nicholas
Good service and very friendly staff, great job!
Dale, the manager there has always been a straight shooter with me for 25 years
Dropped my vehicle off was done shortly after grabbed keys and left super fast
Great service and very helpful repaired our tire very quickly
The service people are pretty good but the prices are quite high. $830 to replace an alternator. $272 for a refurbished one but I'd you don't have a garage and the right tools, what can you do. Leave it to the professionals.
Just called to have my old 2000 Saab aligned. They told me they can't do an alignment on my car for some reason. Wouldn't elaborate. Said something about an update for the rack. Thats a pretty old car and nothing special about it. They are lazy and don't want work. Would never recommend here.
Reply from the business:
Apr 24, 2024Hello, Jace. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah