I called and got an appointment the same day for an oil change. It was very busy in the store when I got there, but they waited on me quickly and I was out the door within a half hour. I felt the oil change was reasonably priced and Dale was very helpful and nice.

Would rather try and talk you out of getting a service that’s needed for your car than actually work on it.

They always take care of me when I bring them one of our vehicles. I'm confident in the work being completed correctly and on time. My only wish is that the online system for scheduling appointments would actually work. It's easier to call and then you know you are on the schedule.

The Service is great. They explain what they are going to each step of the way, I feel like I can trust them and not get ripped off as being a woman, I don't have any knowledge of Cars. Dale and Dustin , The managers are awesome. One of the reasons I keep going back there.

The service itself is usually affordable and done right. However, Dale is always a hassle to deal with. I made a reservation online and called to confirm it and he told me “online doesn’t know my schedule so we’ll have to do it a different day.” Which would have been fine if he hadn’t been rude the entire conversation. Every interaction with him over the years has been like this. Except for the time he was super nice when trying to sell me tires last time I got an oil change.

Quick response. Reasonable rates. Communication was good when needed.

I've been with Firestone 14 years in Janesville,and over 20 years with Firestone in Milwaukee! I've always been treated like I was their only customer, in both cities!! The fact that I have a charge card makes getting my car problems taken care of right away--I don't have to worry about where I'm going to get the cash from to pay the bill! Wonderful employees -great mechanics-and always a smile when I come in the door! Also I'm greeted by by name! Thank you! Fern Cupertino

Dustin is super helpful and outstanding. Everything I've gone to Firestone I've never left unsatisfied. He is friendly and explains everything in detail and never misses a beat. If I could give him a 12 of 10 I would definitely do that. He converses with you and makes you feel welcome every time I'm there. Keep up the good work!!!

Please remember people love to leave negative reviews. I got 3 estimates, and Firestone was the best price for the best product. They treated me well

Twice now I have had a great experience here when I brought my car in short notice and I was helped right away. Shout out to Dale who showed me a great kindness last Friday when I couldn't get anyone else to help me with my car. I highly recommend this Firestone!