Silver Lake Auto & Tire Centers Hartland
Auto body shop in Hartland, Wisconsin
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It was just standard oil change and tire rotation - so no big deal. They said that they'd wash it but didn't.
Reply from the business:
May 21, 2024Dave thank you for the honest feedback! We appreciate your trust in our team for car maintenance. We're glad you were happy with your oil change and tire rotation. We apologize we missed the car wash. Whenever it's convenient, please bring your vehicle for a free car wash. We aim for excellence in all our services and will ensure this doesn't happen again. Please reach out if there's anything else we can do to assist you and your Toyota. Have a great rest of your week.
Thad was very helpful to get me the best price for my services.
Reply from the business:
Apr 24, 2024Thank you Casey! We appreciate your trust in our team with your vehicle. I'm glad our team and Thad could help with all your auto repair needs. We're happy to assist with new front struts, rear shock absorbers, front CV axle, and battery replacement on your Honda. If you need anything, call us, and we'll gladly assist. Hope you have a great rest of your week.
Great communication in letting me know what my car needed done. We take all our cars there for service.
Reply from the business:
Apr 24, 2024Barb thank you for the fantastic 5 star review! We appreciate your continued trust in our team for all your auto repair needs at Silver Lake Auto in Hartland. I'm glad we could help with an oil change, power steering fluid exchange, and a pressure test for leaks. Your car is all set for a smooth and safe drive. If you have any questions or need anything, call us, and we'll gladly assist you. Have a great rest of your week.
Our first time using Silver Lake Auto & Tire Center. Professional, friendly, and honest.
Reply from the business:
Apr 24, 2024Andrew thanks for the 5 star review! We appreciate the trust in our team with your European vehicle. I'm glad we could safely get your Audi back on the road with new front and rear axle disc brake service and a new alternator drive belt. Professionalism and transparency are at the core of how we operate; I'm glad we could provide this and quality service. If you have any questions or need anything, call us, and we'll be happy to help. Have a great rest fo your weekend.
Silver Lake Auto takes pictures and goes into detail on the issues you are having. Staff is friendly. They will do what they can to make sure you are a happy and satisfied customer. Prices are a little on the higher side but as long as you know that going in you shouldn’t have any problems. Excellent service!
Reply from the business:
Apr 24, 2024Thank you Margarita! We appreciate your trust with your vehicle. I'm glad we could assist with all your auto repair needs on your Mazda. Call if you have any questions or need anything, and we'll gladly help. Have a great rest of your week.
Awesome service. Great communication. No hidden charges and they guarantee their work.
Reply from the business:
Mar 24, 2024Thanks for the review, Jim! We appreciate your continued trust in our team. I'm glad we could take a look at your Land Rover and give you answers on our check engine light. If you need anything or have any questions, call us, and we'll be happy to help. Have a great rest of your week.
Silver Lake provides amazing service, proactively communicates throughout the process, provides you with education on your vehicle, and you walk out with some of the best cookies.
Reply from the business:
Apr 24, 2024Thanks Jason! We appreciate your trust in our team and are glad we exceeded your expectations. We value transparency and prioritize communication about your vehicle because you deserve better. If you need anything, call, and we'll take care of you. I hope you have a great rest of your week.
Silver Lake did a transmission rebuild on my Scion TC. I valued Adam's active communication during the process, as he kept me informed what was wrong and what had to be done. And he found some savings for me at the end. The loaner car was a lifesaver. Highly recommend!
Reply from the business:
Mar 24, 2024Shane thank you! We appreciate your loyalty for the past six years. It's been an honor serving you and all your vehicles. I'm glad we could diagnose your Scion and rebuild its transmission for a smoother ride. If you need anything or have any questions, call us, and we'll take care of you. Have a great rest of your week Shane!
Excellent customer service! Explained everything thoroughly and took the time to answer questions. Received a text and email when my vehicle diagnostic was completed and again when the service was completed. Highly recommended!
Reply from the business:
Mar 24, 2024Thank you! We appreciate your trust with your vehicle. Transparency is essential to us, we're glad we could deliver that for you. You deserve to know the health of your car. If you need anything else, call us, and we'll help. Have a great rest of your weekend.
Did some major damage to my BMW when I curb-checked it. Then had problems getting my insurance to respond. Adam was very patient with their process and worked hard to get all my ducks in a row with the claims adjuster. Finally, the work was approved and Silver Lake auto promptly repaired my vehicle. Both my Allstate agent and my Allstate claims adjuster commented to me how easy Adam was to work with and how diligently he responded. Claims said Adam was the best they had worked with. Patience, great work and good at explaining to me how I damaged it. I highly recommend Silver Lake Auto. A 2nd round with an intermittent computer issue that put my navigation in the middle of Lake Michigan. They had it diagnosed and an updated insurance claim immediately. Parts ordered and as soon as they arrived a loaner when I dropped off my BMW. Replaced and running in less than 24 hours. Adam explained everything as it happened so I understood my car a lot better. Highly recommend.
Reply from the business:
Mar 24, 2024Thank you Elizabeth! We appreciate your trust in your team with your BMW repair. Adam is awesome, I'm glad he could make this process efficient and seamless. Glad our team could help fix your GPS navigation system. If you have any questions, give us a call, and we'll take great care of you. Have a great rest of your week!