I was extremely nervous about my first car buying experience but Shaunna Simmons at Upper Valley Honda made it a breeze! She went above and beyond to help me pick out my 2024 CRV and made sure that it was exactly what I wanted. I cannot say enough amazing things about her and the staff at Upper Valley Honda!

Reposting my update AGAIN as I sold my car to this dealership in June of 2022 and had a set of BRAND new winter tires on it at time of sale. Their service department was closed when I had to drop my car off, so they ensured me they would remove my winter tires and I could come get them another day. When I emailed to arrange pickup, it appears my tires had grown legs and walked away because UVH had "no idea where they were or what happened to them." I told them that they needed to send me a check to compensate me for what THEY lost, nope. Didn't happen. Instead, they offered to drop me off a pair of used tires that I could sell to try to make money back from mine that they lost. When I told them I had no interest in a pair of tires that weren't even my own that I was going to have to try to sell myself for a profit, I never heard a word back. I would recommend anyone to avoid doing business at this dealership. Go somewhere that they are honest and fix their mistakes, in the event one is made. I'm still out over $500 from my interaction when them.

Excellent group of people to work with

Couldn’t be happier with our vehicle and service. Shaunna and team helped us get into a CR-V EX within our price range. Quick and easy.

Made an apt the day prior via text. Gave exact stock numbers of 2 vehicles I wanted to see. Was told they were still available. Funny. When I got there no one was prepared for my arrival, the vehicles were not ready, and one of them was sold 4 days prior. I needed a new car so was OK checking out some comparable Options. After waiting 25+ minutes for the rep to “go get the keys” I left. Thanks for lying and wasting my time…I won’t be back.

I purchased a 2017 Hyndia Elantra in August of 2023. I like the car and the great gas mileage. But within 2 months I had to replace the wipers because we're no good. I then bought winter tires for it and had expected that the tires on it would be able to be put back in the spring, not the case they were no good. So I will have to purchase new tires again for summer time. Then my rear right blinker light stopped working, I took my car down to Upper valley Honda and they did a test on it to which cost me $75.00, they said to fix it, I was gonna have spend $350.00. I took it to my garage and they fixed it in 10 minutes for almost nothing. And now my right side front door won't open from the outside. A little frustrated that they won't cover anything, or even give me a little discount. Won't buy there again.

Great experience test driving a CR-V hybrid with Shaunna! The whole dealership had a nice atmosphere and Shaunna seemed to know everything possible about the model we were interested in. We didn't end up buying a car here due to an issue with the dealership's email system not working and kicking back our emails and responses, but that was not the sales person's fault at all. We'd have a Honda parked outside our house today if the technical issues didn't happen, but since we couldn't reply easily we started looking at other makes. I'd still recommend anyone looking for a Honda in our area to go see Shaunna @ WRHonda.

I dove over an hour to look at a new car. Somehow they wanted $34,000 for a $27,000 car. They added $1,500 in “ceramic coating” to the price. No ceramic coating is worth more than $500 at most. I’ve detailed vehicles for 4 years, I’ve never seen anyone charged $1,500 for a ceramic coating. When I mention this to the sales person Emily, she laughed at me and said “why don’t you want it? It’s definitely worth that much”. I definitely don’t appreciate being laughed at, and I especially don’t appreciate being lied to about the cost of a ceramic coating. The specific product they’re selling isn’t worth more than $200. These practices will continue to drive people away from dealerships as a whole. You should never laugh at a customer. Do better.

I had the pleasure of test driving a car with Matt King and I must say it was an absolute pleasure to meet such a young man. Very genuine kind and honest and I highly recommend him 👌 Great dealership overall definitely recommend to anyone seeking a new or used vehicle