Upper Valley Honda

Auto body shop in Norwich, Vermont

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41 Reviews and Ratings
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Justine Montgomery

May 24, 2024

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Matt was very pleasant to deal with had was able to answer all of my questions about the different cars. He offered what I needed without any pressure for me to purchase.

Reply from the business:

May 24, 2024

Justine, we're glad to hear Matt provided you with a pleasant and pressure-free experience at Upper Valley Honda. Thanks for sharing your feedback!

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Xavier Takam

May 11, 2024

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Received great help and advice from Matt

Reply from the business:

May 11, 2024

We're so happy to hear this, Xavier! Thanks for your review and please don't hesitate to reach out if Matt & the Upper Valley Honda team can be of service again in the future!

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SashaG

May 11, 2024

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though I didn't check out a car a Upper Velley Honda yet, due to my budget constraints, Matt was a great help and I'd def consider getting back to him once my budget gets more inclusive

Reply from the business:

May 11, 2024

Hi Sasha G! We appreciate your kind words about Matt and our team at Upper Valley Honda. We look forward to assisting you further when the time is right for you!

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Marsha Blake

May 11, 2024

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Kudos to Matt King! Answered all my questions! Very thorough with details. He was super patient and kind! Everyone there was kind and polite. Will go there again and hope to do business with Matt!

Reply from the business:

May 11, 2024

Hi Marsha! It's fantastic to know that Matt and our team at Upper Valley Honda provided you with such a positive experience! We look forward to seeing you again in the future.

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Darlene Guillette

May 11, 2024

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We had one of the best car buying experiences at Upper Valley Honda!!! Matt King is excellent at his job! He is very knowledgeable and polite. We would recommend Matt to anyone looking for a no pressure buying experience. Jessica made paper work easy. Thank you all at Upper Valley Honda

Reply from the business:

May 11, 2024

Hi Darlene! It's great to know that Matt and Jessica made your car-buying experience at Upper Valley Honda a memorable one. We appreciate the recommendation! Enjoy your ride!

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Julie Marsh

May 4, 2024

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Went into simply try out a car to see if I liked it. Matt was great and answered all my questions!

Reply from the business:

May 4, 2024

Hi Julie! Thank you for leaving us this five-star review and kind words about Matt from our sales team at Upper Valley Honda! We'll see you next time!

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Anna Strong

May 4, 2024

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What a seamless process it was to purchase a vehicle at Upper Valley Honda. From start to finish it was a no pressure, helpful, professional, truly enjoyable experience working with sales staff member Matt King! Following a review of my needs, budget, wants, and a few test drives, I have a new-to-me gently used perfect low mileage CRV EX-L. My son inherits my current CRV EX-L with 243,000 miles on it, which is still running strong. The finance staff made me feel comfortable and supported, working hard to make things work fiscally (thanks go to you too, Craig Tatro, and Kyle). I cannot say enough good things about Upper Valley Honda!!

Reply from the business:

May 4, 2024

Hi Anna! We're delighted to know that you had such a positive experience at Upper Valley Honda! It's great that Matt and the team were able to assist in finding your perfect Honda CRV EX-L. We appreciate your kind words and look forward to assisting with any future needs!

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Abdenour El Mahil

Apr 25, 2024

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Thanks to Mr. Matthew for his patience and dedication to explore all the options that benefits Both me as customer and upper valley as my vendor. Thank you so Much for your help and the understanding of the needs of my daughter.

Reply from the business:

Apr 25, 2024

Abdenour, we're delighted to know that Matthew was able to provide you with the dedicated service you deserve at Upper Valley Honda. We appreciate your kind words and hope your daughter is enjoying her new ride!

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jingming zheng

Apr 25, 2024

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No good,hard to buy a car in there. Toyota next door was nice and smooth 。

Reply from the business:

Apr 25, 2024

Jingming - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider reaching out? Thank you, Steve Perlowski - General Manager - 802-436-2202

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Catherine La Touche

Apr 25, 2024

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I've had to take my CR-V here twice for a recall. I don't get it serviced at UV Honda, yet both times I was made to feel grateful that a "multi-point inspection" was done for FREE. I didn't ask for this and both times it added quite a lot of unanticipated, so unplanned-for, wait time for the recall repair to be done. Out comes a long list of repairs that are needed, most at several times the cost that my mechanic would charge. Beside each "critical" repair is "FAILED", as if I'd taken the car to UVH for an inspection. My (respected by legions) mechanic looked at the lists from both times and said many of the "critical" repairs weren't needed. Shameful, and so presumptuous and pushy!

Reply from the business:

Apr 25, 2024

Catherine, We're sorry to learn about your experience with the recall repairs and multi-point inspection. Your feedback is important as it helps us improve our service delivery. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Steve Perlowski - General Manager - 802-436-2202