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CATRINE STEINER

Mar 24, 2024

Our family was going through one of the worst times of our lives. Unexpectedly one of our brake calipers seized. Nathaniel helped get our car back on the road the same day. Even after the other shop sent the wrong part over. Thebother store quickly sent the right part.They stayed late to get us safely on the road. After experiencing a family loss and a 4 hour out of state drive home. I will highly recommend this shop to anyone needing help with their vehicle. Hands down, I couldn't have asked for a better experience. Thank you again to Nathaniel and his 1 mech that day!

Thank you, Catrine Steiner, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Catrine Steiner.

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Mark Jackson

Mar 24, 2024

Technician was super friendly and knowledgeable. When given a tour of the underside of my car in the shop, he thoroughly explained everything and advised on future areas of wear and tear before they even showed signs of wear. I'll for sure be coming back to this location.

Thank you, Mark Jackson, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Mark Jackson.

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Kim Cota

Mar 24, 2024

Staff is composed of incredibly hard working folk that are not only efficient but very sweet. Rest assured your car will be in good hands and your wallet won't break a sweat. Overall well rounded service 11/10.

Thank you, Kim Cota, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Kim Cota.

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tashina clayton

Mar 24, 2024

The staff was fantastic and explained and showed me my brake pads that are getting low. Will be back for other vehicle maintenance!

Thank you, Tashina Clayton, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Tashina Clayton.

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Sharon Mohn

Mar 24, 2024

My son had a slow leak in a tire. I called, brought it in and nearly 2 hours later was told they wouldn’t repair it because there wasn’t enough tread on the tire. They DID have ~ $1k in suggested estimates to repair other things though. Now my son has an unreliable car until my husband can take the summer tires to have them all changed. This place is unethical and I will share this experience with everyone I know in the area.

Hi Sharon, we're so sorry to hear that your son had a poor experience. We will always prioritize the safety of our customers and their vehicles. Unfortunately, because of the type of patches that we use to fix tires when a tire does not have adequate tread and then we shave the inside to be sure that the patch sits flat, it can cause bubbles, shifts, and other safety issues with the tire. We apologize if our team did not take the time to adequately explain why we don't repair tires without adequate tread. At VIP, we make sure our customers know the condition of their vehicles and provide them with the information so that they can make decisions about recommended repairs and required safety items. We apologize that our team did not take the time to explain this adequately, and we'd like the opportunity to show that we care about our customers. We lead with transparency, reliability, and trust. Please send your contact details to CChassie@vipauto.com, and we'll do everything we can to make sure that the vehicle is safe and that this experience is better for you and your son. Thank you.

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Trenton Forsberg

Mar 24, 2024

Friendly staff and great service!

Thank you Trenton, so much for taking the time to share your experience with us. We are so pleased to read about your positive experience at our Burlington VIP Tires & Service.

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Christopher Ferguson

Mar 24, 2024

I was provided a straightforward customer service experience. Staff members exhibited kindness and respect which felt authentic, which I appreciate.👍🏼

Thank you for this wonderful feedback, Christopher Ferguson! We sincerely appreciate your business and are so glad to hear our Burlington VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Erin G

Mar 24, 2024

This place is great! I needed an inspection and tire rotation so I made an appointment. In the time I was in the shop hearing the interactions of the technicians it is obvious the care about there work and there customers. I have never been to a to a shop that will take you into the garage to show you what's going on that was awesome. When I asked a question he did a great job of answering without making me feel dumb. They are not pushy at all when they come across other work that needs to be done, everything was explained with options and estimates. This is a great shop and will 100% be back.

Thank you, Erin G, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Erin G.

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Anne VanderLinden

Mar 24, 2024

I’ve gone to them a couple of times and every time they have been professional and efficient. They get you in quick, and I trust they’re not gonna overcharge. I was in desperate need of a patch for my tire and they were the only ones who were willing to squeeze me in day of, saved my butt!

It's all about being here when you need us, Anne Vanderlinden! Thank you for taking the time to provide this feedback. Bryce and their team at the Burlington VIP Tires & Service store appreciate your business and kind words. Thanks for stopping in!

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Patrick

Mar 24, 2024

The two closers working yesterday *really* came through for me and my vehicle inspection. Got me in and completed everything in under an hour where every mechanic I called prior was 1-2 weeks out (and wanted my car for the whole day). Great service and easy going guys to work with. Big thanks

It's all about being here when you need us, Patrick! Thank you for taking the time to provide this feedback. Our Burlington VIP Tires & Service store team appreciate your business and kind words. Thanks for stopping in!