I recently embarked on a road trip with my family from MA to Montreal, a 8-hour journey, during a snowstorm. Unfortunately, we encountered some engine trouble halfway through our trip. In our search for assistance, we came across VIP of Burlington VT and decided to stop there to see if they could help us. From the moment we entered the facility, we were greeted by Tommy, who was not only professional and polite but an all-around great guy. The entire team at VIP was truly exceptional, and I want to give a big shoutout to Tim and Bryce in particular. Not only did they diagnose the engine issues for us, but they also informed us that it would take some time to repair. Since it was in the midst of a snowstorm, we were unable to find any rental car companies willing to pick us up. However, Tim, with a heart of gold, offered to personally drive me to the rental office despite the treacherous weather conditions. I tried to express my gratitude by offering him a gift, but he humbly refused. I was deeply moved by their generosity and their genuine desire to help. To top it all off, Tim's wife had made some cupcakes and kindly offered them to our two young children. The thoughtfulness and kindness displayed by this group of men are truly commendable. I am incredibly grateful to VIP for their assistance and for simply being a wonderful group of people. On my next trip north, I will make it a point to stop by and say hello. Thank you, VIP, for everything you have done.

The staff here is knowledgeable and welcoming. The first time I came here, was because they were able to help us with a flat tire issue immediately when other establishments around the area weren't able to help. In my opinion, the people here are honest and friendly while explaining what is going on with your car. I think their pricing is fair in comparison to getting routine maintenance at car dealerships. I would recommend getting your routine maintenance here instead.

I was three hours away from home visiting St Michaels College with my son on Saturday. Got a flat tire and had trouble with the spare. Had it towed to VIP on a fully booked day and was in and out of there in less than an hour. Much appreciated him squeezing me in and not being stuck overnight ! Thank You, Michael

we stopped in on sunday with a flat tire issues, they did not have availability to help us. but the gentleman called their partner in the next town over, who were able to get us in. we are so grateful he made that call for us! we don’t live in the area, so fixing our flat saved the day!!

The guy was knowledgeable and replaced the tires within two hours. No appointment needed for me. Thanks

Everything about my experience was exemplary. I was in and out quickly. The person who greeted me was friendly! I highly recommend their service!

Nathaniel was so incredibly helpful during my episode with a flat tire. He is knowledgeable, friendly, and transparent. I would absolutely recommend him and VIP tires

Great, quick service!

I have always had an excellent experience here! Always faster to get in and cheaper than the dealership!

I had a great experience with service representative Tommy at VIP on Riverside Ave. He had knowledge about all of my concerns and was very welcoming. Great service.