VIP Tires & Service

Auto body shop in Burlington, Vermont

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Anita Wentworth

May 3, 2024

StarStarStarStarStar

This team was so helpful and considerate, they were able to work with me to find a time to get my oil changed on short notice and were personable and friendly the whole time. Usually I have trouble with auto shops, but these guys were so refreshingly amazing. Will absolutely be coming back for any car needs in the future!

Reply from the business:

May 3, 2024

Thank you for this wonderful feedback, Anita Wentworth! We sincerely appreciate your business and are so glad to hear our Burlington VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Andrew Mitchell

Apr 24, 2024

StarStarStarStarStar

recently had an inspection for honda civic. vip provide feedback about what could be done for next year concerning vehicle Maintenace. very helpful. thanks so much.

Reply from the business:

Apr 24, 2024

Thank you for turning to VIP! We are pleased to read that we provided you with great service. Our Burlington VIP Tires & Service team appreciates your review, and we look forward to seeing you again in the future, Andrew!

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Stephen Trenholm

Apr 24, 2024

StarStarStarStarStar

Both the Service Writer and Tech were very cordial and worked hard to accommodate our issue, tire losing air. It was a valve stem for which they didn't charge us. The whole experience was great!

Reply from the business:

Apr 24, 2024

Thank you, Stephen Trenholm, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Stephen Trenholm.

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Roya M

Apr 24, 2024

StarStarStarStarStar

Everyone was friendly and professional. I felt like I could trust what I was being told, and that I wasn't being pushed into services I didn't need.

Reply from the business:

Apr 24, 2024

Thank you, Roya M, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Roya M.

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brent mcglynn

Apr 24, 2024

StarStarStarStarStar

Wonderful service, honest technicians, and a pleasant/clean experience inside. Great place to wait for the car or have a walk around by the river. Highly recommend!

Reply from the business:

Apr 24, 2024

Thank you for this wonderful feedback, Brent Mcglynn! We sincerely appreciate your business and are so glad to hear our Burlington VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Dean Cooper

Apr 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very bad service and incorrect pricing.

Reply from the business:

Apr 24, 2024

Dean Cooper, we are deeply concerned to read about your 1-star experience at our Burlington store. We sincerely value this feedback and wish to discuss this matter with you further. Please email your contact information to CChassie@vipauto.com so that we may have the opportunity to make things right.

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Kyle Frank

Apr 24, 2024

StarStarStarStarStar

I've had multiple good experiences with this location for flat repair, inspection, oil change, etc. They are my go-to service providers. These guys are always very helpful and courteous, and my friends whom I've recommend come here say the same.

Reply from the business:

Apr 24, 2024

Thank you, Kyle Frank, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Kyle Frank.

Google
Wilson Rivera

Apr 24, 2024

StarStarStarStarStar

Team was short staffed the morning I was scheduled, but the team did a great job keeping me posted on how long things would take. I went in for a VT car inspection, but they also patched up a couple leaky valves on the tires. They also gave me a list of things to keep an eye on for future visits. Overall great experience.

Reply from the business:

Apr 24, 2024

Thank you, Wilson Rivera, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Wilson Rivera.

Google
Zab Tesler

Apr 24, 2024

StarStarStarStarEmpty Star

All my experiences with them have been courteous and efficient. Very good people who care about their customers. My partner however has had some trouble with them in the past, as miscommunication and disorganization on their part caused my partner to be without their car for over a week on what should have been an easy repair. So I can't give them a perfect score.

Reply from the business:

Apr 24, 2024

Zab Tesler, thank you for taking the time to provide your feedback; your opinion is important to us. Your feedback helps us maintain an excellent service standard for our customers. We look forward to seeing you again soon.

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Erin Weidner

Apr 24, 2024

StarStarStarStarStar

Got my oil changed here and they did a great job, very friendly overall and pointed out a potentially damaging issue with my one of my tires put on by the place I usually go to. I appreciating that attention to detail because I drive a Subaru. Also there’s wifi, coffee, water and desk space if you want to do work, only took like 30/40 minutes. :)

Reply from the business:

Apr 24, 2024

Thank you, Erin Weidner, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Erin Weidner.