VIP Tires & Service

Auto body shop in Burlington, Vermont

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Rae Gould

May 23, 2024

StarStarStarStarStar

Fantastic service! Great people and great car service. Super flexible as well!

Reply from the business:

May 23, 2024

Thank you for this wonderful feedback, Rae Gould! We sincerely appreciate your business and are so glad to hear our Burlington VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Susan Polgreen

May 22, 2024

StarStarStarStarStar

Nathaniel and the staff here are absolutely top notch. He got me in very quickly for a flat tire change when other places in the area said I’d have to wait weeks to months. Not only was the service quick, he was extremely friendly and explained everything in great detail. I will never go anywhere else!

Reply from the business:

May 22, 2024

Thank you, Susan Polgreen, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Susan Polgreen.

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Scott Bernoudy

May 18, 2024

StarStarStarStarStar

Fast, reasonably priced service delivered by respectful staff. I’ve had several experiences with VIP now and they’ve all been great.

Reply from the business:

May 20, 2024

On behalf of all of us at Burlington VIP Tires & Service, I would like to thank you for sharing this great review about your experience! We are thrilled that you enjoyed your visit, and we look forward to seeing you again!

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R B

May 17, 2024

StarStarEmpty StarEmpty StarEmpty Star

Booked an appointment on line and purchased 4 Goodyear Weather Ready tires for my daughters Jeep Patriot. They show in stock on line, but given all the supply issues I call to confirm and I am told we are “all set” . I give them her first name so they know it’s for her. She shows at the appointment a week later and “they don’t have em”. I get a frantic call and they need to ship them..ok it happens. So we reschedule for the following week. So she shows up a week later and guess what? You guessed it, somehow we have no record of this order. After lots of excuses and another 20 minute phone call…wait a minute, “we found them in a bag” They were “hidden behind a pallet” You can’t make this up, but wait, it gets better. I’m told sorry, we can’t do the alignment. Yep, need to come back. We need to order a part. Ohhh k. So then I get a call from my daughter - they want to know how we are going to pay for these? And she asks…didn’t you already buy them? Of course… “Yes”they are paid for. I paid three weeks ago. After another 20 minutes the associate ., who I will say was polite throughout, somehow determined I did pay already. Anyway she heads with unaligned new tires and I get a call later that night -“ Dad what am I supposed to do with the old tires? I didn’t notice but they stuck them in the back of the jeep” I’m like, of course they did. That’s because I paid for those to be disposed of but no one looked at that. Lucky she had to go back for a third time anyway so she can haul them back! Oh and by the way they add in costs for installation PLUS “parts” PLUS value stems all separately billed so it’s expensive so suggest if your determined to use this store do not use the website to make an order.

Reply from the business:

May 17, 2024

R B, we're very disappointed to hear about your experience at our Burlington VIP Tires & Service store. We pride ourselves on our customer service, so we are very interested in speaking to you and discussing your experience so that we can learn where we broke down and didn't provide the superior customer service we expect of ourselves. Please feel free to reach out to CChassie@vipauto.com. Thank you, and we appreciate your feedback and wish to do better for our customers.

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Sam Afshari

May 17, 2024

StarStarStarStarStar

Disposed of my old tires here with no issues. Excellent service!

Reply from the business:

May 17, 2024

On behalf of all of us at Burlington VIP Tires & Service, I would like to thank you for sharing this great review about your experience! We are thrilled that you enjoyed your visit, and we look forward to seeing you again!

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DJVUvt

May 17, 2024

StarStarStarStarStar

Amazing service! They got me in promptly. Staff were super awesome and communicative, the text updates are great. I especially appreciated the attention to detail in everything I had work on. Thanks again!

Reply from the business:

May 17, 2024

On behalf of all of us at Burlington VIP Tires & Service, I would like to thank you for sharing this great review about your experience! We are thrilled that you enjoyed your visit, and we look forward to seeing you again!

Google
Mike

May 10, 2024

StarStarStarStarStar

Every employee was very helpful and polite. They went above my expectations to takencare of me and my vehicle.

Reply from the business:

May 10, 2024

Thank you, Mike, for your wonderful review! We're glad to know our Burlington VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Mike.

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Rachel Kaulius

May 10, 2024

StarStarStarStarStar

12/10 these guys are super friendly, efficient, well priced and good on their word. Their team is flexible and easy to schedule with, open 7 days a week and I was even able to get some work done with the free wifi in their clean and spacious waiting area. Will never go anywhere else!!

Reply from the business:

May 10, 2024

On behalf of all of us at Burlington VIP Tires & Service, I would like to thank you for sharing this great review about your experience! We are thrilled that you enjoyed your visit, and we look forward to seeing you again!

Google
Genevieve Rodda

May 3, 2024

StarStarStarStarStar

Super friendly staff. Always super helpful and willing to fit me in and the prices are fair. I'll come back here again and again!

Reply from the business:

May 3, 2024

Thank you for this wonderful feedback, Genevieve Rodda! We sincerely appreciate your business and are so glad to hear our Burlington VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Jeff Marble

May 3, 2024

StarStarStarStarStar

Reply from the business:

May 3, 2024

We're so happy we've provided you with such a wonderful experience, Jeff Marble! We look forward to providing you with reliable, trustworthy tire and auto repair services in the future!