Portsmouth Used Car Center
Auto body shop in New Castle, New Hampshire
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This was my second car from Port Used Car Center. Easy, fast and everyone was pleasant. No pressure and accommodating and a large selection.
Reply from the business:
May 9, 2024Beth, we are so grateful that you left us such a great review! We take pride in bringing you and all of our clients the customer service that they deserve. We can’t wait to continue serving you.
This is the third vehicle we have purchased at Portsmouth Used Car Ctr. We keep coming back because they give us fair trade in values and have great customer service .
Reply from the business:
May 2, 2024Hi, Gary! We appreciate your commitment to making Portsmouth Used Car Center your go-to dealership. It’s always a pleasure serving you!
Worked with Jacob Smith, and couldn’t recommend him and this dealership enough!
Reply from the business:
Apr 23, 2024Thank you so much for recommending Jacob and our dealership! We are thrilled to hear about your positive experience. We look forward to serving you again in the future, Mackenze!
We had a great experience working with Dave! He made the car buying experience quick, smooth, and I'm confident I got a great deal and safe car for my family. Thank you Dave and Jason!
Reply from the business:
Apr 23, 2024Cori, thank you for sharing your positive experience! We're thrilled to hear that Dave and Jason provided you with a smooth car buying process. If you ever need anything else, feel free to reach out.
Dave B was great to work with. Thorough and very helpful. Showed me everything I needed to know about my car. Highly recommend!
Reply from the business:
Apr 23, 2024We are extremely grateful that you left us such a generous rating, Lainie! Our team will always be there for you throughout the course of your ownership journey!
Reply from the business:
Apr 23, 2024Thank you, Anthony!
Went to look at a truck and ended up leaving with something I preferred alot more. David was a great help in getting us into the truck and helping with everything we needed
Reply from the business:
Apr 23, 2024We are very proud that you enjoyed your experience with us! We strive to create personal connections that last a lifetime with each and every customer. We hope to see you again, Ant!
Be sure to do a handful of things before purchasing a car from here. Bought my first car from them at $17000, looking it up now (under the specs from when I bought it) it was only worth around $10,000. Bad on me for not looking it up when I bought it, I know. But the laundry list of issues my car has had in the 12 months since buying it might be crazier than the $7000 mark up they charged. I hope others will see this and make sure they do their due diligence when doing business here. Look up exact specs of the car on KBB and offer them no more than the value of that car in “fair” condition because they are likely hiding issues on you, and be sure to bring your car to a second mechanic so you can bring a list of things they need to repair before you buy it. Avoid repairing here unless they are doing it for free, $170 an hour for labor is the highest I’ve seen in the area.
Reply from the business:
Apr 23, 2024Jeremy, We apologize to hear of your negative experience. However, these figures you are throwing out are not real. We did not make $7k on your deal, also it is difficult to pull book values from a year prior and say that is what we actually owned it for as a dealer. Vehicles are depreciating assets and do lose value over the course of new ownership and as time passes, especially one year. Typical depreciation in the first year of ownership is actually $6-$10k depending on the year, make and model for pre owned vehicles. Our labor rate is actually competitive to our local competitors, you might be able to get $20-$30 less at a jiffylube or a similar after market shop. When purchasing a 10+ year old vehicle mechanical and electrical failures do tend to happen sometimes. We do offer extended services for when situations like this arise. If you would like to further discuss please reach out to our General Sales Manager Jeremy jwalton@portford.com
I recently bought a 2021 Ford F150 from here. I was working with Dylan Paine for the process. Dylan was very accommodating and not pushy at all, very easy to work with.
Reply from the business:
Apr 23, 2024Thank you, Adam! Congrats on your Ford F-150!
Jacob Was A Outstanding Guy Very Knowledgeable And Cares About People And Helping Them Get In A Ride
Reply from the business:
Apr 23, 2024Thank you for your kind words, Jeremy! Please feel free to reach out if you require any further assistance.