
Gurney's Automotive Repair
Auto body shop in Nashua, New Hampshire
0
0 Reviews
They did a state inspection, I like that they texted me a listing of all that was inspected and whether or not there was a problem. They are polite and pleasant to talk to! Always a pleasure doing business here!
Want a repair shop that will not fix the things you asked them to fix but instead will charge you to take your car apart looking for other work to quote you for? Then this is the place for you. I made an appointment and dropped my car off for 2 specific things: 1. My car's a/c had suddenly stopped working 2. After some recent exhaust work I had developed an intermittent rattle in the rear where the muffler hits the undercarriage - I pointed the exact location for the rattle when I dropped the car off. Mid-day I get a call that I need new windshield wipers, they took apart my front and rear brakes and suggested some repairs to those as well as my rear rockers, that I should return in 100 miles to have my tires re-torqued and that all of this woudl cost $4k. Eventually I interrupted the guy to ask about the 2 items I dropped the car off to actually have done. He said they would remove a heat-shield causing the rattle, and recharge the A/C which was low. In the afternoon I get a call that they had recharged the A/C but that the compressor was broken, so adding refrigerant had not fixed the issue. I elected to pick up the car instead of having further work done, and was charged $300 for the pleasure of having them not fix my a/c and look for other work they could charge me for. They insisted they had fixed the exhaust rattle. What's the kicker? My exhaust rattle is just as bad at exactly the point I showed them, my brakes were fine when I dropped it off but now they rub. In summary: * Looking for a muffler rattle, they charged me to take apart my brakes and generate a recommendation for other work, and resulting in brakes that now rub. * They didn't check that my compressor worked at all before recharging the A/C thus charging me for useless work. * I literally pointed out the location of a rattle which they charged me to fix but did not. EDITED: Bill - I found it tasteless for you to call me to "explain your process of honesty". You claim that you have done the requested repairs, and yet I took the car in for a muffler rattle, you charged me to fix a muffler rattle, and yet I still have a muffler rattle. Perhaps you can explain that? Perhaps you can also explain how a rattle in the rear after muffler work would warrant *charging a customer* to take apart their front brakes in order to generate recommended brake repairs?
Reply from the business:
May 10, 2024Hi David, Thank you for taking the time to leave your feedback. We addressed your concerns that the vehicle was brought in for, we also reported to you other items that we wanted to make you aware of. Our goal is to give you all the information on your vehicle so you can make an informed decision on how to proceed. When addressing your ac problem we followed the correct steps again to provide you with the necessary information for you to make decisions regarding your vehicle. Please call me at you convenience at the Nahua store so we can go over the information you were presented with. Bill Gurney
They are always ready to be of service. Pleasant, considerate and thorough. Thank you, Gurney's!
Reply from the business:
May 10, 2024Hi David, Thank you for letting us know about your visit and the kind words about your experience. We appreciate the 5 star review. Bill Gurney
Fair prices, full transparency. I trust their technicians!
Reply from the business:
May 10, 2024Hi Thomas, We appreciate your time and the 5 star review. We are blessed with great staff, so thank you for the trust you place in us Bill Gurney
Reply from the business:
May 10, 2024Hi Chris, thank you for taking your time to leave us a 5 star review. Bill Gurney
Always professional, courteous, and personable. Work done on time and reasonably priced. Waiting area is clean and welcoming.
Reply from the business:
May 10, 2024Hi Pat, thank you for the feedback and the 5 star review. We appreciate you taking the time. Bill Gurney
I have been with Gurney's for a few decades and wouldn't trust my vehicles to any other auto repair service. They are OUTSTANDING.
Reply from the business:
Apr 24, 2024Hi Judith, Thank you for sharing those encouraging words and the 5 Star review. We appreciate you. Bill Gurney
Gurneys was very helpful in replacing my brakes. They are higher priced than most but that's because of the extra care you get. You get a full report with pictures every time. I never have to worry if my car will be fixed correctly when I go here. Peace of mind is priceless. Thank you!!!
Reply from the business:
May 10, 2024Thank you Kerry for the 5 star review and taking the time to share your experience. Bill Gurney
Reply from the business:
Mar 24, 2024Hi Sheryl, Thank you for your 5 start review and taking your valuable time to share it. Bill Gurney
Awesome service all around! Communicative fair and honest
Reply from the business:
Mar 24, 2024Hi Kevin, Thank you for taking the time to leave us a 5 star review and your kind words. Bill Gurney