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Gurney's Automotive Repair

Auto body shop in Nashua, New Hampshire

4.5
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40 Reviews and Ratings
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Shannon LeBrun

Mar 24, 2024

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Reply from the business:

Mar 24, 2024

Hi Shannon, Thank you for taking the time leave a 5 star review it is most appreciated. Bill Gurney

Google
Danit Cohen

Mar 24, 2024

StarStarStarStarStar

If you’re looking in Nashua for a place to get an inspection, I highly recommend this place. Everyone was great, they gave me a detailed review of the report (with photos), and all around it was a very pleasant experience.

Reply from the business:

Mar 24, 2024

Hi Danit, Thank you for taking the time to let others know about us and leaving a 5 start review and those kind words. Bill Gurney

Google
Thomas Sellon

Mar 24, 2024

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Reply from the business:

Mar 24, 2024

Hi Thomas, Thank you for your feedback, I would love to talk with you at your convenience to find out where we fell short. Please Reach out to me at the Nashua store. Bill Gurney

Google
BigJBrone (Bigjbrone)

Mar 24, 2024

StarStarStarStarStar

Pricier than most mechanics, but you get what you pay for. This was my first time at Gurney’s but I was well informed about all sections of my inspection with pictures. This is a very professional Mechanic. Highly recommend.

Reply from the business:

Mar 24, 2024

Thank you for the Feedback and the 5 star review, we appreciate your time and the kind words. Bill Gurney

Google
Thom Glynn

Feb 24, 2024

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Excellent service! Fast and professional all the way!!!

Reply from the business:

Mar 24, 2024

Hi Thom, Tank you for taking the time to leave us a 5 star review. It is much appreciated. Bill Gurney

Google
E S

Feb 24, 2024

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Very professional and detailed services. They have an extremely courteous team and truly a pleasure to engage!

Reply from the business:

Mar 24, 2024

Hi ES, Thank you for taking the time to share your experience and your kind words. We appreciate the 5 star review too. Bill Gurney

Google
Robert Carolan

Feb 24, 2024

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Reply from the business:

Mar 24, 2024

Hi Robert, Thank you for the 5 star review and taking the time to leave it. Bill Gurney

Google
Billie Landry

Feb 24, 2024

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I’m a bit disappointed. Had an appointment that we called in for 4 days early and when we dropped it off at 9am, was told it should be ready when we got out at 3pm. Never heard from them all day so we figured it was done and they just never called us. About 4pm we went to check on it at the address and noticed it had not been moved from where my boyfriend parked it (at 9am) 7 hours earlier. (He remembers the first spot right up against the curb with snow) We went in to check on the status and was told it was in and out of the shop. I said no, it had not been moved and pointed to the vehicle in the parking lot. The lady at the counter said it should be ready before close. I asked what time do you close? She informed me 5:30. I’m already aware they are not open on weekends which is a bit odd I feel, so I know if they can’t get it done in a hour and a half we would be stuck without a car all weekend. So I called at 5:20pm to check the status because it was almost closing time and she then informed me it just got done. I’m not sure I believe that 100% due to no calls all day. Mind you, if the job took 1.5 hours why was it not done after dropping it off for 6 hours the first time? With no update calls or anything. Mind you, it was an appointment and still was not done upon or after the time we were given. So a easy tire rotation job took 8 hours and 30 minutes. And if I didn’t call at 5:20 I wouldn’t have been able to pick it up. They don’t give correct timing and don’t do update calls to inform you it would have to stay over the weekend due to them not getting the car in the shop upon your appointment. Not very professional. All this and after I heard all good things and was recommended to them. First time there and I don’t know if I could recommend them to others.

Reply from the business:

Mar 24, 2024

Hi Billie, I am sorry we did not meet your expectations, we always strive to exceed them. We strive to make communication our number 1 priority including the Vehicle health reports we send you via text and email. I would like to share how the workflow is done if you would allow me. Please reach out to me at the Nashua store when it is convenient for you. Thank you for your feedback, Bill Gurney

Google
Irena Dziedzic

Jan 24, 2024

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Excellent service! wonderful people working there. All are very nice and helpful. Thank you. I will stay with Gurney's forever:)

Reply from the business:

Mar 24, 2024

Hi Irena, Thank you for The kind words and we are blessed to have the people we do they are awesome. Bill Gurney

Google
Jerry FORTIN

Jan 24, 2024

StarStarStarStarStar

Great people helped me out.thank you.

Reply from the business:

Jan 24, 2024

Hi Jerry. Thank you for taking the time to leave us a 5 Star review and the kind words. They are much appreciated. Bill Gurney

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