Had an emergency need for tires and a new strut on my car, it was Saturday, and they got me right in. Did the repairs and an alignment, and their service was awesome. I won't hesitate to go back next time.

Recently my son dropped his car off at this location for a state inspection and told the guy behind the counter that his wife would be picking it up. The car functionality was normal going in. When my daughter in law went to pick it up later she was told the car had serious brake issues and it would take about $600 in repairs before they would release the car. I am a mechanic so my kids called me in a frantic state. I went to the garage and demanded to see what the issue was. They told me the left rear brake pads were worn out and a brake line had been seriously damaged. I asked them to show me. They took me into the garage bay and the first thing I noticed was brake fluid all over the floor underneath that side. I also noticed that the caliper for the brake was off and apart. When they showed me this “serious” damage to this brake line, I noticed a small rub which in my opinion was not of a safety concern as they had told my daughter-in-law. Also, there was nothing anywhere near that line to cause the rub. I asked them why they opened up the bleed port for that brake. He told me that they had to because of other issues. There is no reason within the guidance for NH state inspection to ever open a bleed port. My immediate opinion was that the brake pads were worn and needed to be replaced however, that brake line should not have caused that car to fail. I told them to put the car back together and I would be taking it to repair it. They told me that unless I signed a waiver that I knew the car had safety concerns and pay for the inspection I could not have the keys. I told him put the car back together and give me the keys. I took my phone out and took video of the mechanic adding brake fluid multiple times and trying to bleed the brakes. This car went in with solid brakes. When they returned the car to me, there was no brake whatsoever and pushing the pedal to the floor and pumping did nothing to stop the car. The next morning I called the corporate office in Massachusetts and complained. About an hour later I received a call from the garage manager in Dover, New Hampshire telling me he was willing to compensate me for the issue with the car. My son and I changed out that “damaged” brake line and replaced the rear brake pads on his car within two hours with less than $100 in parts. So I wonder where the $600 price for this repair was arrived at. We also bled the entire system so that the brakes were back to what they should be. When we returned to the garage, they immediately treated us with kid gloves because in my opinion, they knew they got caught. They did the same thing to my wife a few years ago when she had a small amount of rust on her rear brake rotors in a vehicle that hadn’t been driven for over a month. I told them if driven for 10 miles the rotor would be clean of rust. They refunded the cost of replacement rotors and apologized for their error. Now with regard to my sons car, they refunded the cost of the inspection and paid us their normal charge of $145 for having to bleed the brakes. In all they refunded $185 to my credit card. Sorry to say I allowed them to pay me off instead of reporting it to the state. I am of the opinion based on what has happened there in the past that they pray on women and men who are unaware of mechanical issues in order to make money. If you’re smart, do not allow any person without mechanical knowledge to pick up a car there because they may also fall into what has actually happened to my family. I would say stay away from this garage because in my opinion, they are corrupt. As you can see below, it was typical corporate speak in their response. No ownership whatsoever. People should have been fired with a review like this.

Sullivan Tires, Dover, NH has been doing a great job talking care of my family for 21 years. I heartily recommend them. - Dr. Mike Crago

I was in need of immediate attention on my vehicle. These folks helped me right away and addressed the issue. I'm forever grateful.

Excellent service. My shield cover came off and one of the great techs came out to help me. Great customer service, would recommend to any student in the area!

My friend needed to have a tire mounted and was in a time crunch. They fit us in very quickly and were extremely friendly and accommodating. The service advisor was very helpful and made a stressful situation much better. Thank you for the help!

One of the best in the area. The management and techs are the best. Highly recommend them