Walmart Auto Care Centers
Auto body shop in Shawnee, Kansas
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Lack luster customer service. I just needed a tire plugged, and the sales associates were not prepared. There was no one at the cashier's desk to help assist me with anything. And the auto technicians, we're very condescending. If you don't like your job, don't work there, especially when it requires you to have good customer service skills.
I have a Land Rover specifically an LR2 I told the lady on the phone exactly that because I needed an oil change. They said it wouldn't be a problem, They'd get it all figured out when I got there. When I actually arrived they said "oh wait we don't have the filters for an LR2". If you want the people over the phone to know how to do their job when you call them, don't expect that to happen.
Got the information I needed.
Joke They told me that they had 8 tires in stock and to be there at 7:00 in the morning. Got there at 7:00 and they only had 3 tires in stock. 1 star is too much.
Jose is absolutely amazing. He goes above and beyond to make sure you leave a satisfied Customer. All the technicians are kind, quick and have great customer service. By far the best Walmart auto services I’ve been too.
Received help from the associate I spoke to regarding my last service visit. Thanks Much!