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Meineke Car Care Center

Auto body shop in Overland Park, Kansas

3.5
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40 Reviews and Ratings
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Scott Edwards

May 23, 2024

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Tail pipe had broken away from the muffler and needed replaced. Paid for replacement, $700, but they welded it and when it broke, they would not replace. Said another manager had done it and it was just out of warranty. Be very careful with these people. Would not recommend

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Crystal Carter

May 11, 2024

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Please save yourself some stress and money. I was given 3 quotes and paid 1496. For them to not fix my car. Engine light still on, oil leak was NOT fixed, and my car doesn’t sound any better. I’m so upset. I am a single gal and I feel that they completely took advantage of this. Each time I talked to them it was 500 more dollars then 300 more dollars oh you don’t have that well we can finance! I was originally told 1000 and I rounded that up, drop car off , let them know I had the money, then it was 500 more…. Got that then it was 300 more. Each time I had the money it was more and we can finance. So I now have no money and my car is not fixed. Please don’t go here.

Reply from the business:

May 11, 2024

Hi Crystal, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (913) 871-9764 so we can make this right.

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Tony Mora

Apr 25, 2024

StarStarStarStarStar

Always fast and friendly service, place is clean as hell all the time best prices for coffee and donuts

Reply from the business:

Apr 25, 2024

Our car care professionals are all about building trust and confidence. We're glad to hear about the great experience you had with our team. Thank you for sharing your experience, Tony.

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Damian Eskesen

Apr 25, 2024

StarStarStarStarStar

Great vehicle repair fast and knowledgeable I would revisit and recommend

Reply from the business:

Apr 25, 2024

Hi Damian, thank you so much for the positive review! We're glad you had a great experience. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.

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Michael Beteet

Apr 25, 2024

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Save yourself some time and go to Odes Brothers right next door. I brought my 2006 Honda Accord in for repair. The ball joint exploded while driving which I knew was going to be pricey to fix. here's what they quoted me. - Replace one side of the control arm $443 - Replace CV axel $452 - replace Strut $529 -replace upper control arm $480 - replace tie rods inner and outer $962 - Total $2941 * Meineke had told me that all of this was needed to even roll the car into the shop, and that this was just the start to the repairs. Needles to say I laughed in their faces and left. It was a Saturday so not many places were open for a second opinion. I came back Tuesday to take my care to Odes Brothers, within 1 hour they were properly able to diagnose the issues, ( I didn't need a tie rod or strut) and offered me a fair price. I wouldn't trust this shop for a simple oil change. BEWARE

Reply from the business:

Apr 25, 2024

Hi Michael, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (913) 871-9764 so we can make this right.

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Michael Eberra

Apr 25, 2024

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This facility's management is unprofessional, unexperienced, and will lie to their customers to make them Satisfied. I brought the car in for 2 obvious problems I needed repaired. They lied about what all was needed for the repairs. Then pressured me to have to have more replaced or else they would charge me extra for my entire services. One of those parts being a new oil pan that I did not need. Then they Never actually installed the oil pan. After being called out for it. In the process of actually installing it. They stripped the bolt holes out on my vehicle for it. They tried to cover it up with more false diagnosis to the point where they had no idea on how to fix the new issues they caused to my car. Resulting in them sending it to multiple other menineke shops for techs to diagnosis and fix. Ultimately then needing to send it to a Honda dealership. The General manager, Mike Reese refused to communicate with his customer and he only called us one time throughout the whole process with no apologies. The store manager, Jeremy blatantly lies to his customers face and their assistant Ahmaad was never kept in the loop about what needed to be done to vehicle, leaving him incompetent in explaining the issues. I highly advise anyone seeking this shop for repairs to beware, Do Not go to them. They kept my vehicle a total of 23 days for a service that should have taken 3 days tops!! UPDATE: After persistent pressure and complaining they did get everything fixed at no extra cost out of our pocket. And gave a limited 12 month warranty on the service. But because of this experience I will not be going back even if something does go wrong. UPDATE: Still experiencing issues with our car leaking oil…

Reply from the business:

Apr 25, 2024

Hi Michael, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (913) 871-9764 so we can make this right.

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Austin Harlow

Jan 25, 2024

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Where do I start, made an appt at 10:30 for a simple oil change. It is now 12:00 car has been on the lift for over 40 minutes just checked an eta and they haven’t ever started the car. Manager is on the phone telling people no wait and come on in.

Reply from the business:

Jan 25, 2024

Hi, Austin. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (913) 871-9764 so we can support you in resolving this issue.

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O. Ray Hanson JR.

Dec 25, 2023

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12/24/2023 Review Pending For Service Dates: 11/25/2023 to 12/07/2023. 75th & Metcalf Location: So far, so good! Full review pending until Sunday 03/19/2023... Stay tuned!! 03/19/2019 1. Automotive Repair Itself: A+ 2. Quality Over Speed: A+ 3. Customer Service A+ 4. Positive Attitude & Enthusiasm Both Verbal & Non-Verbal: A+ 5. Cleanliness & Appearance Of The Shop, Employees And Engine Work Performed: A+ Simply Put, The Experience Was All That It Could Be And Should Be ON ALL LEVELS AND THEN SOME! And So It Is For These Ultimate Reasons I Wholeheartedly Promote, Suggest & Recommend THIS Location As It Is The NUMBER ONE "Go-To" For Various Automotive Needs! You Guys Rock And You Know It!! So Keep Doing What You're Doing, Keep It Up, Don't Waiver And I Forevermore Thank You!! :-)

Reply from the business:

May 25, 2023

Our car care professionals are all about building trust and confidence. We're glad to hear about the great experience you had with our team. Thank you for sharing your experience, O..

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Dalton Torkelson

Dec 25, 2023

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Went in just for an Oil change on veterans day and ONLY that. Turned into looking for any flaw after just asking for an oil change. The manager persisted on getting an issue fixed then and right there even though I stated that I didn't have the time or funds for to fix that issue. He continued to persist to get it done right then and got me on another payment plan option that I didn't want to start. That payment plan took out a payment on Dec. 1 that was ONLY interest and now I have to make another payment less than 2 weeks later.

Reply from the business:

Dec 25, 2023

We're sorry you had a negative experience with us at Meineke Car Care Center, Dalton. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (913) 871-9764 so that we can work with you to ensure your issue is resolved as soon as possible!

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Tiffany Harris

Dec 25, 2023

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The guys that help you at the counter were great. Very good customer service and when it came to explaining what was done to your vehicle they were professional and to the point. Answered all the questions I had about my vehicle and texted the work done and the work declined promptly.

Reply from the business:

Dec 25, 2023

Our car care professionals are all about building trust and confidence. We're glad to hear about the great experience you had with our team. Thank you for sharing your experience, Tiffany.

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