Firestone Complete Auto Care
Auto body shop in Overland Park, Kansas
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They were open and HONEST about my car. Their prices were super reasonable. Highly recommend! I will use again in the future.
Reply from the business:
May 24, 2023Hi Den, thank you for sharing this positive feedback! We value your business with Firestone and look forward to your next visit. ^Bryan
Don't trust any appointments. Even if made online and confirmed for time and date it's not necessarily an appointment. Got to the store and they said online doesn't matter and they could work me in in 2 to 3 days for a tire install. Currently using my temporary spare limited to 50mph. Not good business practice. Too many other options to choose from.
Muy mal cervicio š”š”š”š”
Reply from the business:
May 24, 2023Hola Andrade, nos disculpamos por cualquier experiencia negativa que hayas tenido en una de nuestras tiendas y estaremos encantados de atender tus inquietudes. EnvĆenos un correo electrĆ³nico a socialcare@bfrc.com con los detalles completos, la direcciĆ³n completa de la tienda, su informaciĆ³n de contacto y cualquier nĆŗmero de factura aplicable. Usted es un valioso cliente de Firestone y esperamos saber de usted. ^Shonya
I gave my car for inspection, after the inspection I found that the installed a different size nut to the front wheel. It was loose and came out. The donāt have minimum common sense. I need refund and immediate fix by tomorrow.
Reply from the business:
May 24, 2023Hello Sai, we are sorry to hear you experienced these issues after an inspection service at our Overland Parks store. We would like to address your concerns, please email us at socialcare@bfrc.com. Please provide the complete details, the store's full address, your contact information, and your invoice number. You are a valued Firestone customer, and we hope to hear from you soon. ^Shonya
Reply from the business:
May 24, 2023Hello, we're delighted to hear that you are a satisfied Firestone customer! ^Jason
I made an error regarding my appointment and despite that, these guys fit me right in and helped me with my problem. I personally could not be happier with my experience there and will continue using this location going forward.
This is why I use Firestone - From SC on a Sunday, Tire goes down called - Dawson Service Advisor got it in - David jumped on it Checked all Tries, Brakes Green light to go! Just a BIG Thanks - many stores now say you have to leave it for the day my service was 1.5 hrs in out had Firestone Warranty cost $ 0.00
AWFUL SERVICE. I dropped my car off for an oil change in the morning. They called to inform me it would have to stay over night because they didnāt have time to get to it that day even though I had an appointment. I work from home and thankfully didnāt need it so I said that was okay. The next day, they told me it was ready but their site was wrong and they closed at 5PM instead of 6PM. I work until 5PM (like most people do) but I said okay & got clearance from my work to go ahead and leave work early to be able to get my car that day. Then I get a voicemail from Firestone at 4PM saying they decided to leave early that day and would be locking my car back up for a second night if I couldnāt get there before 4:30 at the latest and ānot a second more.ā I was floored. I ended up having to have a family member leave work early to go get my car. Itās a terrible position to put someone in and extremely unprofessional. I would go anywhere but here.
Reply from the business:
May 24, 2023Hello Lindsey, and thank you for your review. We apologize that this was your experience with having an oil change at this location. We understand how frustrating this must be. Please email socialcare@bfrc..com with your contact info., invoice number from service, and any other pertinent details of this, this way we can assist in addressing this with you. Thank you for being a Firestone customer, and we hope to receive your email soon. ^Nicholas
Reply from the business:
May 24, 2023Hello Stephen, We are delighted to know that you had a 5-star experience, and hope to see you again soon. Thank you for choosing Firestone for your auto care needs. ^Sarah
Reliable, informative,nice team.
Reply from the business:
May 24, 2023Hello Maria, we appreciate you taking the time out to leave a nice review! We value your business as a customer and are glad we were able to provide excellent service to you. Thank you for being a valued Firestone customer! ^Madison