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Christian Brothers Automotive Olathe

Auto body shop in Overland Park, Kansas

4.5
StarStarStarStarHalf Star
45 Reviews and Ratings
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Benjamin Chilson

Feb 24, 2024

StarStarStarStarStar

My car went in for a repair related to a warranty part and the shop made that repair very smooth and hassle free. That shop always calls a few days after my repairs to check in to make sure everything is running right, making me feel valued as a customer. With this last repair there was one very minor fix still left after the repair, but Christian Brothers took my car in and were very honest, owning up to this missed repair and fixed it free of charge. They treat their customers well and are honest with their work.

Reply from the business:

Feb 24, 2024

Benjamin, your acknowledgment of our smooth process and follow-up calls is greatly appreciated. We strive for transparency and customer satisfaction. We're pleased that you feel valued and look forward to your next visit. Gratefully, Christian Brothers Olathe

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Madi

Feb 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

You guys have no idea how much money you are losing now that my 6 family members and I are never coming back to you. I came here just to get an alignment, and they tried to tell me that I needed 4 other things (8 parts) fixed on my car. I have a beautiful, newer Toyota Camry. Very well maintained. No accidents, runs just fine. But all of a sudden, my car has a lot of issues that need to be fixed. I say I want to get a second opinion from a family friend who owns his own auto repair shop as well as my brother who has worked on cars for the past 8 years, and only 1 out of 8 parts that they were trying to push me to buy, actually needed to be replaced. ONE. Out of 8. Christian Brothers was going to charge me over $1700, in which some of the parts were extremely overpriced as I have two different resources to prove that if they'd like to contact me. I can't help but feel that they saw a young female and were trying to take advantage of that, telling me I NEED all these things repaired on my car, when I truly didn't, with 2 of the parts not even being a year old. Not very Christianly of them. I can't imagine how many other people they've done this to. If you're debating on coming here, take it from me, my friends, and don't waste your time.

Reply from the business:

Feb 24, 2024

Madi, we take your concerns very seriously and are disheartened to hear about your dissatisfaction with our service recommendations. We strive to uphold integrity and provide accurate information to all our customers. We would deeply appreciate the opportunity to address and clarify the situation you mentioned. You were referred to us for an alignment and unfortunately we couldn't align your vehicle based on the parts we recommended so we can properly align your vehicle. Our strict policy is to never take advantage of ANY of our customers regardless of who they are. Please send us your contact information and availability at brian.witthar@cbauto.net so we can connect with you. I am willing to pay for the alignment that the other shop did for you and I would want to see the alignment printout so we can better train our techs or recalibrate our alignment machine if needed. We understand your frustration but I feel I need more information to better understand how to address this issue and make it right. Respectfully, Christian Brothers Olathe Update 2/16- We have tried to reach out multiple times to make this right but we have yet to receive any callback or email to do so. Please feel free to call me directly at 913.764.3360 - Brian Witthar (Owner)

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Ashley Sly

Feb 24, 2024

StarStarStarStarStar

Extremely kind and very professional. The repair on my car was done In a timely manner and with accuracy. Pricing is decent. Gave a detailed report on the diagnostic. Highly recommend Christian Brothers for all mechanical repairs!

Reply from the business:

Feb 24, 2024

Ashley, it's wonderful to know that our blend of kindness and professionalism, along with the timeliness and accuracy of our repair work, met your expectations. We're pleased to have provided a detailed report on the diagnostics and appreciate your high recommendation. Rest assured, we'll continue this level of excellence for all your mechanical repair needs. Gratefully, Christian Brothers Olathe

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Cheryl Mitchell

Jan 24, 2024

StarStarStarStarStar

Brian, the owner and his team went above and beyond to assist me with my car. They shuttled me to a strip mall while they worked on my car. They thoroughly did as much as they could do and then they didn’t charge me because they could not do the alignment fully, They did an assessment and told me exactly what I needed to do before my car could properly aligned. This team provided exemplary customer service. They also fed me pizza and ice cream. Who does that? What business does that? I recommend them highly I will be using their services any time that I need work done on my vehicle. Excellent!!!

Reply from the business:

Jan 24, 2024

Cheryl, we're moved by your description of exemplary service from Brian and our team. Providing support well beyond expectations is what we aim for. Thank you for sharing your experience and showing your support! Gratefully, Christian Brothers Olathe

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Ryan Coody

Oct 24, 2023

StarStarStarStarStar

I’ve been here for a few oil changes now and it’s definitely my new favorite place to get service. I’ll be checking with them first on any future work, big and small. Every trip to the dealership results in them finding some surprise maintenance issue that needs fixed for $500 but they can’t back it up when you press them. Not once has CBA tried to push me on any other purchases, and it’s great knowing that even when they do find something, they let you know and then send you on your way to make the choice outside of sales pressure later. The lobby has always been clean and the front office staff go well out of their way to make sure you’re comfortable and have what you need, even if you’re just hanging out for a short time for regular maintenance. I spotted some toys for the kids in there last time. And lastly, probably the biggest surprise to me - the price actually went DOWN last time. While everyone (including CBA for previous oil changes) was raising prices rapidly as costs increased, these guys actually went back down as soon as they good. I guarantee you the other places lowered their costs but didn’t lower the price with it.

Reply from the business:

Oct 24, 2023

Ryan, we are beyond honored to learn of your review, as we strive to always offer our customers the best service possible. Ensuring that you have peace of mind while trusting us with your automotive repairs is important to us, and we're glad to hear you have received nothing short of that. We truly appreciate your loyalty to our service center and look forward to helping you down the road! Gratefully, Christian Brothers Olathe

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