Christian Brothers Automotive Olathe
Auto body shop in Overland Park, Kansas
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Reply from the business:
Apr 24, 2024William, we're honored by your five-star rating and delighted to provide you with top-notch auto care. Gratefully, Christian Brothers Olathe
My car was brought to this shop twice by CarMax, the first time was for diagnostics and a possible electrical issue, when I asked about the time line due to needing to go to an event out of town I was told by the tech who was assigned to work on my car "I'll get to it when I get to it" in managements defense they told me they would rectify the situation and speak with the tech, the car was sent back to have a full engine swap, it was sent with the engine and I was told it would likely be "late next week" as time goes on I would get updates on everything, but when I was told I should have my car back the next day I got suspicious as I drive past their lot daily to take my wife to work, and the car hasn't moved, hadn't been touched, so I called and asked how far along they were on the car, the same tech who I had an issue with before spoke to me again and at first told me the car was almost done, but when I pointed out that it didn't look like they had touched the car at all he backtracked and tried to explain that they were super busy and my car would be the next one on the lift but that i was correct that it hadn't been touched, i understand being busy, i understand not being able to do everything at once, i don't understand being lied to, and in the end after everything was done, my car has a check engine light on, I've already taken the car elsewhere for work, I would not trust them to touch your car, honesty and integrity are important and these guys don't have it
Reply from the business:
Apr 24, 2024Hawthorne, I apologize about your experience with my shop. I take all complaints and reviews seriously here at Christian Brothers. I am well aware of this situation and the frustration you had after buying a vehicle and 3 hours later it needs an engine. I talked with my service advisor and the manager you talked with and addressed your concerns the first time as well as when you brought it back in for the engine to be replaced. We try to meet or exceed all of our customers expectations but unfortunately we came up short meeting your expectations with your vehicle. We do great business with our partners at Carmax and we try to help expedite repairs when they are too busy to address issues in a timely manner. In doing so, we try to help out by diagnosing the vehicles in timely manner since these are vehicles that have been purchased within the last 90 days from Carmax. My understanding was that Carmax was 3 weeks out to look at your car and we completed a engine replacement in 2 weeks. Being blessed with a busy shop unfortunately some repairs that were scheduled before your car took longer than expected and we also were waiting on turbo lines from Ford but we were able to meet the day we said it would be completed and delivered the car back to Carmax with no Engine light on at the time of delivery. That doesn't offset the fact that you felt you were lied to do because integrity and transparency are 2 of the pillars we pride ourselves on. We will take your experience and use this as an example on how we need to do a better job in communicating expectations with our valued guests. Sorry for the frustration you have had with this vehicle and Christian Brothers but it is never our intent to lie to any of our customers. Sorry I didn't call you but unfortunately we have no contact info on file since this was billed and done through Carmax. Feel free to call me directly if you need to address this issue any further. Respectfully, Brian Witthar- Owner 913-764-3360
Fast, reliable service from a reputable organization.
Reply from the business:
Apr 24, 2024Dan, thank you for recognizing our service as fast and reliable. We're proud to serve you and look forward to your next visit. Gratefully, Christian Brothers Olathe
Went for an alignment but was told I had bent parts and there was no way to align the vehicle without replacing them. Next, without replacing anything, took my vehicle to Olathe Auto Clinic and had the car aligned perfectly. I gave 2 stars because Christian Bros gave me 2 courtesy cookies.
Reply from the business:
Apr 24, 2024We're sorry to hear about your visit. Our goal is complete satisfaction and precise service. It's important for us to review the details of your experience. Please email us your contact information and availability at brian.witthar@cbauto.net so we can follow up. We use the same hunter alignment equipment as Olathe Auto Clinic and use recommendations from the equipment to align the vehicle. It is never our intent to do more on our car than what is needed but in this case, it looks like we saw something that needed to be corrected to get aligned properly. Feel free to send me your bill from Olathe Auto Clinic and I will reimburse you for the inconvenience and time it took to get it aligned. Thanks, Brian Witthar
Reply from the business:
Apr 24, 2024Danette, it's a privilege to receive your five-star rating. We are committed to being a light in our community through reliable and heartfelt service. Gratefully, Christian Brothers Olathe
Professional, friendly, and transparent. Very good experience👍
Reply from the business:
Apr 24, 2024Shawn, we're grateful for your recognition of our professionalism, friendliness, and transparency. Your positive experience is important to us. Gratefully, Christian Brothers Olathe
Reply from the business:
Apr 24, 2024We appreciate your 5-star rating. At Christian Brothers, we're dedicated to redefining service by prioritizing your needs and offering dependable, holistic auto care. Gratefully, Christian Brothers Olathe
I liked a lot of things about my experience at CBA Olathe but what stands out is the customer service and attention to detail. I brought my vehicle in to be diagnosed for several moderate to severe issues and in 24 hrs I had a full check of the vehicle, diagnosis, estimate, and game plan to get back on the road. Their on-line reporting made it so easy and allowed me to prioritize the work I wanted to move forward with, all from my phone and laptop. CBA Olathe is a busy shop but when I was dealing with them they made me feel like my car was the only one they were working on. Being a busy single father with all kinds of things going on besides car trouble, I sincerely appreciated that. Needless to say, I'll be back for additonal work in the future and have already made an appointment for my son's car to be maintenanced. Thank you CBA Olathe for the incredible service and getting my family back on the road! Jimmy Perlik
Reply from the business:
Jun 24, 2023Thank you for taking the time to share your experience, Jimmy! It was a pleasure to serve you, and we are glad that you found the online reporting easy. We are proud to be able to serve you and your family in this way, and we look forward to next time. Gratefully, Christian Brothers Olathe
Great service Honest
Reply from the business:
Apr 24, 2024Thanks for allowing our team to provide you with the great and honest service you need, Gary! Please know we are only a phone call away if you need anything else. Gratefully, Christian Olathe
This crew is absolutely AMAZING!! I am a new customer and I will now be a forever customer. I will refer any and everyone I know.
Reply from the business:
Apr 24, 2024Bri, we're overjoyed to hear about your wonderful experience and grateful for your commitment to our service. Your referrals are the highest compliment. Gratefully, Christian Brothers Olathe