They were busy took awhile was informed that unable to locate why ac didnt work and would need return but only cost $10 and my ac did work and has since I left. Cool!

Best service and quality I've had so far

I scheduled an alignment on a Chevy 2500 truck. After almost 2 hours of waiting they tell me it's close but their machine has been broken for months and cannot complete the job. I took time off of work to come to your establishment to pay you too do a job you said you could do, knowing the equipment didn't work. Why is it acceptable for me to pay you to guess on my alignment? I can do that for free at home. Why was this appointment accepted on your end knowing the equipment didn't work? I did not pay on this visit since I received my vehicle in worse shape than it went in. But now I have had to take more time off of work to have this finished at another shop. All while driving on new tires, thanks Firestone. Returned 4-29-24, their machine is fixed and I had more parts on the front replaced so I needed an alignment again, I wanted to take advantage of their lifetime alignment. I told them the camber bolts and tie rods they need to adjust for the alignment do not have loctite applied, I asked if that would be applied before final torque? I was assured they're an ase certified shop and follow the manual. I pick up the truck once it was done, I have the scariest drive off my life the 22 miles home due to driver's upper control arms were only finger tight allowing my truck to float all over no matter what I did with the steering wheel. Also no loctite on any of the hardware after the alignment. I drive back 4-30-24, wait in store. I have the same conversation about the new hardware and need for proper torque and loctite. I'm assured it'll be right. Get the truck back after an hour and by time I get home all 4 camber bolts were loose and still had no loctite applied. I called yet again to discuss the alignment and was told the tech tightened them as much as he could. I asked what foot pound torque was that because it needs 140. More than that and my bushings and control arms will be damaged. Less and they will not stay tight. He was unable to tell me what they did, either I have it aligned yet again after I apply loctite and hope it's ok, or disassemble my entire new front end and inspect for damage after the 100 miles i have driven it while the control arms have been free floating. Again, this is all on 4 brand new tires and a completely brand new front end.

My car lost a belt on the road I happened to have a new OEM belt from the manufacturer but these people had the gall to tell me that they can't install my belt they had to use their own part, which nobody locally had so I'd have to literally go without a car for a couple days if not more while they ordered one. What kinda of back water extortion is this?

Car started acting funny on a trip here visiting family. They took my car in no issues and did an extensive check to make sure they missed nothing. Great customer service and very informative staff.

Reliable, quick and friendly, professional service.

This place is terribly slow and over scheduled. Their system had my appointment at a different time than I was given. Then took them much longer than anywhere else to complete basic tire maintenance. Very full waiting room and everyone was there for an extended period. I’ll go elsewhere next time.

Service was done great, I am up here for college so normally when I go home my dad is a mechanic and does a lot of my services at home. He drove up here because I was told my breaks were horrible and not to drive on them back home or on the highway at all until they were changed. Breaks cost about 20-40$ each pad. Firestone wanted to charge $460 for front. And $460 again for back, yeah no, So instead my dad drove up and changed them and come to find out my breaks weren’t even bad at all. They had months still left on them, Super disappointed and was a waste of time, will not be back to the Manhattan location.

I would say they give half effort. I noticed some things missing from my vehicle I could tell the manger pretended to care. They also charge a lot more than they say they're going too.