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Firestone Complete Auto Care

Auto body shop in Manhattan, Kansas

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42 Reviews and Ratings
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Martha Payne

Feb 25, 2024

StarStarStarStarStar

The employees at this location are excellent regardless of who you get. They are polite, professional

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Patrice Williams

Feb 25, 2024

StarStarStarStarStar

I have no complaints these are some hard working people and I greatly appreciate them. They are always jumping through hopes trying to help you the best they can. They genuinely care about their customers.

Reply from the business:

Feb 25, 2024

Thank you for sharing your positive experience with us. We appreciate your business with Firestone and look forward to seeing you again soon! ^Alicia

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Trey Blevins

Feb 25, 2024

StarStarStarStarStar

Driving across the country and the car started shaking on the highway, this was the first mechanic we could find that was open. Store manager was the only person in and he had me on my way as quick as he could, fixed everything wrong and brought me out to show me exactly what he did, what I could do as general maintenance, and what would need to be done in the future. He saved me a lot of money today and in the future. Quick, cheap, and remarkably kind.

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SD70ACEJM

Jan 25, 2024

StarStarStarStarStar

Great customer service and the techs do a great job every time.

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Hollie Rink

Jan 25, 2024

StarStarStarStarEmpty Star

Had 4 new tires put on

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Corey Markvicka

Jan 25, 2024

StarStarStarStarStar

Very Friendly & thorough. They did a great job.

Reply from the business:

Jan 25, 2024

Thank you for letting us know our team did a great job servicing you and your vehicle Corey! We appreciate you choosing Firestone for your automotive needs, and hope to service you again! ^Nicholas

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Rebecca Fox

Jan 25, 2024

StarStarStarStarStar

we always have good experience at Firestone.

Reply from the business:

Jan 25, 2024

Hello Rebecca, we really appreciate you taking the time to share your positive rating with us. Thank you for choosing Firestone! ^Bryan

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Jenna Martin

Jan 25, 2024

StarStarStarStarStar

I went in to get my tires replaced as well as some other maintenance this morning. I was there for about 3 hours, so I do recommend having someone pick you up if you don't want to be there the whole time. The customer service was amazing though. The man that was helping everyone was very polite and he also dealt with a rude customer in the best way possible. He was stern but still respectful and the rude customer ended up leaving happy as well. So 10/10 to whoever that nice man was. 👏💯🫡 And they did a great job on my car 👍

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Vicki Mead

Dec 25, 2023

StarStarStarStarStar

I had an engine misfire and took my car in to do some work. It wasn’t quite fixed correctly so had to take it back and they fixed the problem even though it took additional parts at no extra charge. Any company can have an employee that makes an error. The five stars is because the management went above and beyond to fix the problem, gave me the impression they used the error as a learning opportunity for their employees and communicated to me that they were dedicated to fixing the problem for me. I waited a week before posting this review. The car runs better than ever before and I feel I got great value for my money.

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Crue Romero

Nov 25, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I’ve been to several Firestones. I had an appointment made for 3:30. It is now 4:30 and the tech is finally asking another tech for help. After asking how much longer I was told another hour to hour thirty. After watching the work ethic of the techs here. I will not be returning.

Reply from the business:

Nov 25, 2023

Hello Crue, We never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with us at Firestone Complete Auto Care, and we hope to hear from you soon. ^Cali

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