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Meineke Car Care Center

Auto body shop in Lenexa, Kansas

3.5
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50 Reviews and Ratings
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TJ

Sep 24, 2023

StarStarStarStarStar

Excellent job and great customer service and I would recommend them to anyone looking for good service and great prices.

Reply from the business:

Sep 24, 2023

Hi TJ, thank you so much for the positive review! We're glad you had a great experience. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.

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Ryan Moody

Sep 24, 2023

StarStarStarStarStar

Incredibly helpful and found me a great set of tires. Got my truck in and out the same day. Friendly crew with a helpful attitude.

Reply from the business:

Sep 24, 2023

Our car care professionals are all about building trust and confidence. We're glad to hear about the great experience you had with our team. Thank you for sharing your experience, Ryan.

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michael cavlovich

Sep 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

They put wrong weight of motor oil in motor. LAST time I will go there

Reply from the business:

Sep 24, 2023

Hi michael, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (913) 213-0484 so we can make this right.

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Danielle Reichart

Aug 24, 2023

StarStarStarStarStar

Went to get my AC fixed. The people that helped me were very pleasant and very nice, they made sure to explain everything to me in a way I understood. The whole process of the estimate & the actual fixing process took two hours (which is was faster than I expected). Great experience & didn’t completely break my bank!

Reply from the business:

Aug 24, 2023

Thank you for the review, Danielle! We're glad to hear you had an easy and seamless experience. We're here to take all the stress out of auto services.

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Phillip Dickerson

Aug 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Not a good experience. On my way home from work at about 6 PM, or I noticed that my brakes started grinding. Being so late in the day I didn’t figure any garage would be open so I decided to wait until the next morning, to try to get my truck in the shop. So Tuesday morning I start making phone calls. Every place I called was at least one week out. Obviously I can’t drive a week with my brakes grinding so I figured I was going to half to do it myself which I’ve done many times before. It’s just hard on my back now. Eventually, however, I called Meineke, who was able to get me in within the hour! (I soon found out why they weren’t as busy) it all started as soon as I walked in the door. The redhead at the front counter started asking me for my information to enter into the computer which is normal. At some point she asked for my email to which I replied that I didn’t have one. She then stopped and stared at me for a few seconds like she was confused. Then she said that she has to have one to continue the process. I then told her that I was not going to give her one. Because I don’t want the junk mail. She proceeded to explain how I can turn the preferences off to regulate what emails I can get him. I then told her I don’t want to have to do that. Which is why I’m not giving you an email. She then said that she had to have an email to proceed. So I said, are you refusing to do my brakes if I don’t give you an email? She said no, and began aggressively typing and clicking away on the computer I’m assuming to bypass whatever she was in. At that point she asked for the keys and they got started on my truck. About 15 to 20 minutes later, she comes back to me with a quote to replace my rotors. She tried to explain that they were ground down too far on the inside and had to be replaced. Mind you, my rotors were replaced a year ago. They were affectively brand new. So I asked to see them. When I went into the garage and looked at the rotors, there was obvious damage from metal to metal contact, but none to the extent that the rotor would need replaced. I asked her to just resurface the rotor, and she said they could not do that because it would bring the thickness of the rotor down below acceptable tolerances. Like I said, these were brand new rotors with minimal damage on the inside only. I told her I did not have the money to replace the rotors and to just replace the brake pads like I originally asked. She seem to be annoyed by me at this point and so I went back into the waiting room. About another 15 minutes later, I noticed another customer came in needing his brakes fixed as well. They were speaking loud enough to where I could hear her, and she said, verbatim, the exact same things to him that she said to me about the pads and rotors. Almost like it was a script. I felt like they were trying to hustle me! After about an hour and a half of this, they brought me my keys, I paid, and left. You would think this annoyance would be over. And you would be wrong. About 8 o’clock that night I got a text from them about setting up an account to receive updates and promotions! And gave me a link to click on so that I can go in and change my preferences for the text message that I just received! Everything that I was trying to avoid in the very beginning by not giving my email! Very disappointed, annoyed, disrespected, and not heard. Nothing good to say at this point.

Reply from the business:

Aug 24, 2023

Hi, okhandyman. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (913) 213-0484 so we can support you in resolving this issue.

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Craig Gibson

Aug 24, 2023

StarStarStarStarStar

I visited to use a good coupon and will return as I received a good oil change. The tech suggested other possible services that need attention, but no pressure to get them done immediately.

Reply from the business:

Aug 24, 2023

Thanks for sharing your positive experience, Craig! We strive to be the best in the business, and we're glad to hear we accomplished that goal.

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Ashley Miller

Aug 24, 2023

StarStarStarStarStar

I love sara she always go beyond her job like always she deserves a raise she means business and gets everything took care of thank you sara and a also thank you to technician’s justin and mike for doing a excellent job on my car as well I appreciate all you guys thank you!

Reply from the business:

Aug 24, 2023

Thanks for the positive feedback, Ashley. We're happy to hear you had a great experience!

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Sean F

Aug 24, 2023

StarStarStarStarStar

Great service, friendly, and the mechanics are great! Came back after initial repairs for some splash shields that had to be put on and noticed the mechanic checking his previous work and making sure that I no longer had an oil leak. Very pleased with the service as a whole!

Reply from the business:

Aug 24, 2023

Thanks for the positive feedback, Sean. We're happy to hear you had a great experience!

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C Cain

Aug 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

If I could give zero stars I would. DO NOT TAKE YOUR VEHICLE HERE FOR ANY SERVICES! They will perform a service on your vehicle without fixing the original problem first. Paid $500 to find out I would need to pay $800 more to fix the real problem and then pay another $400+ to circle back to the first service. Owner is rude and sarcastic AND ADMITTED to his sarcasm, and unwilling to find a resolution to rectify the situation!

Reply from the business:

Sep 24, 2023

Hi C, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (913) 213-0484 so we can make this right.

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Erika Perez

Aug 24, 2023

StarStarStarStarStar

Reply from the business:

Aug 24, 2023

Thanks for the positive review, Erika. We're happy to hear you had a great experience at Meineke Car Care Center!

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