Firestone Complete Auto Care
Auto body shop in Lenexa, Kansas
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This is the only place I take my car. They always take good care of me.
They did an alignment and replaced the TPMS sensors.
Reply from the business:
May 24, 2023It was a pleasure to assist with an alignment, Patrick. Thanks for sharing your experience with us and for choosing Firestone. ^Blake
Manager was rude to his employee in front of me, rude to the customer in front of me, rude to a customer on the phone and treated me like he didn’t need my business all within the span of five minutes. Fun place!
Reply from the business:
May 24, 2023Hello Patrick, We'd like to learn more about your visit, so it can be addressed. Please email us at socialcare@bfrc.com with the complete details, and your contact information. We look forward to assisting you, and thank you for choosing Firestone Complete Auto Care. ^Cali
Reply from the business:
May 24, 2023Hello Lui, We appreciate your business, and the 5-star rating. We hope you will visit us again soon. Thank you for choosing Firestone for all of your auto care needs. ^Sarah
Reply from the business:
May 24, 2023Hello John, we apologize for any negative experience you may have had at one of our stores, and we'd be happy to address your concerns. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Looks like new service team, would not perform warranty work nor share details where warranty states they did not have to honor the warranty. Curtis is definitely missed at this location.
Reply from the business:
May 24, 2023Hello, there. Your satisfaction is important to us, and we apologize for any inconvenience your experience may have caused you. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. This is to ensure your concerns are addressed by the appropriate team. We value your business with Firestone, and we hope to hear from you soon. ^Mariah
Reply from the business:
May 24, 2023Hello Maureen, This is great news! We're so happy to know that you had a good experience. Thank you for choosing Firestone Complete Auto Care. ^Cali
Nice place with some friendly staff but you have to make a separate appointment for every single car issue you got.
Firestone Great as always and I have travel tomorrow to TX, in the area not way to leave car - Tech Lynzie said we will work you in so both Techs and shop staff got me in and out less than 1 hour this is why we use Firestone
Reply from the business:
May 24, 2023Hi Jason, thank you for sharing this positive feedback! We value your business with Firestone and look forward to your next visit. ^Bryan