Firestone Complete Auto Care
Auto body shop in Lenexa, Kansas
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Great customer experience would recommend
Like every place with a mechanic, they're great at what they do, they would be better if you would stop pushing parts that I did not need. I would be a more frequent customer if they didn't miraculously find 1000s of dollars in problems every time I come just to get an oil change, but right now this is about the equivalent of going to the dentist.
Reply from the business:
May 24, 2023Hello Chavez, Thank you for bringing your service concerns to our attention. We'd like to look into this for you. Please email us at socialcare@bfrc.com with these details, your invoice number from the service, and your contact information. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali
They got me taken care of quickly, with fantastic and friendly service, at a very reasonable price. Absolutely no complaints, I'll go here from now on!
Reply from the business:
May 24, 2023Hello there, Thank you for taking the time to share your positive experience, and we are thrilled to read that you enjoyed your service with us! We hope to see you again soon, and thank you for choosing Firestone for your auto care needs. ^Sarah
Reply from the business:
May 24, 2023Hello Scott, We are here to help if you need any assistance. Please send us an email at socialcare@bfrc.com with the complete details, so we can get the appropriate team involved to look into this. We value your business with us, and look forward to hearing from you. Thank you for reaching out to Firestone Complete Auto Care. ^Cali
Reply from the business:
May 24, 2023Thank you, Meghan, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Shonya
Bad customer service. The person who served me told me that I didn't need to fix an issue with my car and when I called other auto stores about the issue they told me it was something I needed to fix. Won't come back.
Reply from the business:
May 24, 2023Hello, Sharon. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the management team. Please email us at socialcare@bfrc.com with these details of your visit, any related invoice numbers, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah
Reply from the business:
May 24, 2023Thank you, Chris, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Shonya
I was SO pleased with my experience here!! I had an unexpected flat tire and they were the only place fairly close to my home that would work me in on the same day to fix it!! AND they were so kind about it!! Everyone I dealt with there was very nice. I had a couple other issues they took care of for me also as well as another that they actually explained how I could take care of partially on my own and save a LOT of money. How many auto places does THAT?!?!? They were awesome. I'll be doing business with them again! I highly recommend them!!
Reply from the business:
May 24, 2023Thank you for choosing Firestone Dorothy! We appreciate your 5-star review, and we look forward to working with you again. ^Mariah
I haven't been to this location in quite a while. Previous manager, Curtis, was not honest. Current manager, Josh, is a great asset to this store. Car repair is typically expensive so it's good to see someone who actually treats people fairly. Thanks Josh and sales associate, Jim.
I don't usually leave reviews but my most recent experience with Firestone was a poor one. We have used this shop for years for tires and basics. They stated the do AC repair. After 4 visits and a new compressor I was told that what I really needed was an evaporator core and Firestone doesn't do that work. So now I have a brand new compressor and no air and have to take to a shop that does full work on ACs. The frustration is being told definitively that the compressor would fix the AC and that turned out to not be a true statement. Communication was disappointing and no offer to assist in resolution of my original AC not working.
Reply from the business:
May 24, 2023Hello Paul, we are sorry to hear that the A/C service at our Lenexa store did not resolve the issue. We would be happy to assist you with this matter. Please email us at socialcare@bfrc.com with full details, store's full address, your contact information, and your invoice number. We value your business with Firestone, and hope to hear from you. ^Shonya