Firestone Complete Auto Care
Auto body shop in Lenexa, Kansas
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dont go here if you dont know anything about cars they will try to charge you 400 to replace your $10 sparkplugs. I am not even joking lol. buy a deep socket wrench and etc, google how to do it.
Reply from the business:
Oct 24, 2023Thank you for your review Nirvash. We’d like to address any pricing inquiries or concerns about the service you may have as we value your business. If you’d like, please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details from your visit. Thank you for choosing Firestone, and we look forward to assisting you. ^Nicholas
Reply from the business:
Sep 24, 2023Hello, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
Solo me hicieron gastar $1000dlls y el auto no quedó reparado
Reply from the business:
Aug 24, 2023Hello, Abraham. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah
If there was an option to give negative stars I absolutely would. I took my car to this firestone because of an issue I experienced on the right side of my vehicle. They advised me to fix both sides when there wasn't an issue on the left side. I told them to fix the right side. I picked up my car and was having the same issue as when I dropped it off. I let the manager Josh know. He told me they fixed the left side instead because that's what they decided to do (without consulting me. When really what happened is they fixed the left side in error). He was basically letting me know that regardless of what the customer requests and pays for, the mechanics here do what they want to your car at your expense. Josh was very unapologetic about it and offered no resolve. I called customer service and was supposed to receive a call from the Area Manager Douglas A. It's been 3 weeks of calling customer service and I have not received a call yet. I ended up taking my car to another Firestone where they let me know that the problem was NOT what I was previously told at this Firestone. The Shawnee Firestone fixed the problem on the RIGHT side. Now I have paid for 2 separate repairs! 1 of which, I did NOT need. Bottom line don't take your car here, because when they overcharge you or fix what they want, they'll take your money and send you out the door with your car still un-repaired. And, the corporate office will not support you or follow through with they're "2 Day Promise". I've been waiting 3 weeks for someone to call me back. My file number has been escalated to the highest level and still no response.
Thank you Jim and crew for fixing my tire valve today. As always , helpful even on the little things which is why we trust you with our cars
Reply from the business:
May 24, 2023Hello Jade, Thanks for the positive feedback! We're always happy to hear good things from our customers. Thank you for choosing Firestone Complete Auto Care. ^Cali
The only shop in the area open after 6pm on weekdays.
Reply from the business:
May 24, 2023Hey there, Nha. Thank you for sharing this positive feedback! We're glad to know we can accommodate your schedule. We value your business with Firestone and look forward to your next visit. ^ Angie.
Amazing customer service, honest, doesn't hassle you about needing anything extra. I felt well respected and will be back.
Had a car issue, they quickly analyzed, defined problem and worked me into their schedule to fix the problem.
Reply from the business:
May 24, 2023Hello Lynn, we're glad we could get your vehicle back on the road for you! Thanks for being a Firestone customer, and have a great rest of your day! ^Nicholas
