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Marvin Rau

May 24, 2023

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Michael Ward

May 24, 2023

Battery died, wonderful young man went out of his way to get it charged up and back on the road

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tracy carter

May 24, 2023

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Nicholas Maloney

May 24, 2023

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Janelle

May 24, 2023

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Becky Bautts

May 24, 2023

Thank you for your review, Rebel! We're glad to hear that you had a positive experience at McCarthy Subaru. Our team strives to provide excellent customer service and we're happy to know that we were able to meet your needs. We hope you'll consider us for your future automotive needs.

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Angela

May 24, 2023

This was my first visit to McCarthy Subaru and it was AWESOME!! They were prompt and on time. The service manager explained everything very well. He answered all of my questions. The video tour of my inspection was a great tool. I could see everything the technician checked on and he explained the condition of each area. They even washed my car when they were finished. Nobody does that much extra customer service anymore. While I was waiting, I overheard another customer that had purchased a vehicle elsewhere say she was coming back to get a new vehicle at McCarthy because she missed how well she was treated there. That made me feel really good about McCarthy Subaru. I will be back. Went back to have body side molding installed and the service did not disappoint. Prompt and on-time. Way to go McCarthy Subaru!!

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Debra Hess

May 24, 2023

Great experience. Shawn was very knowledgeable and great at explaining maintenance recommendations according to mileage on my Subaru. Discussed the most urgent items and made follow up appointment to complete those items. Really appreciated Shawn’s time and patience. 10/10

Thank you for choosing McCarthy Subaru, Debra! We're so glad to have you as a customer and that Shawn was able to help you out. He's a great asset to our team. Thank you for the kind words and we hope to see you again soon!

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Jim Chier

May 24, 2023

I’m from St Louis Mo and my daughter is a freshman at KU in Lawrence. Engine lights went haywire in her 2014 Subaru. I called McCarthy to let them know she was having problems. Talked to Kyle and he made space right away to diagnose. Arranged for a ride back to campus so she wouldn’t miss class. Kyle called me with a detailed report on what was wrong and how to fix. It turned out to be a common problem that he was familiar with. Not good news but he was open and transparent throughout. He expedited parts and completed the repairs that afternoon. I received ongoing updates via text and he called when complete to walk me through everything. He went and picked up my daughter since the shuttle driver was off and washed her car when complete. Ridiculous level of service far exceeding my expectations. Thank you Kyle and team.

Thank you for your kind words, Jim. I'm glad to hear that we could provide such great service to you and your daughter. Kyle is a valuable member of our team and I'm happy to know he was able to help in a time of need. We hope she enjoys her car for many years to come! If there's anything else we can do for you in the future, please don't hesitate to let us know.

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Sandra Russell

May 24, 2023

Came in for recall

Thank you for coming in to McCarthy Subaru of Lawrence, Sandra. We're glad that we were able to take care of your recall service needs quickly and efficiently. We appreciate your business and look forward to serving you again in the future.