Firestone Complete Auto Care
Auto body shop in Andover, Kansas
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They've always been honest, don't do unnecessary repairs, and are transparent about pricing/calling to confirm services recommended. The staff are always professional and courteous. I feel very comfortable bringing my car here and feel like I get a fair price for the work done. Thank you for running an honest shop with integrity. It really makes it so easy to keep coming back time after time.
Great
Reply from the business:
Oct 25, 2023Hi Chris, we appreciate this positive review, and we look forward to your next visit at Firestone. ^Jason
They were behind but more friendly this time.
Reply from the business:
Nov 25, 2023Hello Russell, we really appreciate you taking the time to share your positive rating with us. Thank you for choosing Firestone! ^Bryan
A GOOD PLACE TO GO FOR YOUR SERVICE
I scheduled an appointment for a standard oil change, was even sent (via text) a supposed coupon for $29.99. The link I was sent did not work. They put in synthetic oil; I requested standard. The guy from London, Great Britan, told me they put in the synthetic oil because Ford recommends it. Oil changes take 30 to 45 min. Not over an hour. I will not be going back there ever again.
Reply from the business:
Sep 25, 2023Hello, Karen. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah
Reply from the business:
Aug 25, 2023Hi Mustafa, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Great service! We take all our cars here for tire maintenance.
Reply from the business:
Aug 25, 2023Hi Chance, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Easy to schedule service in advance, online. Finished in an hour. Competitive prices.
Always looking for the upscale. Not sure they care about the customer.
Reply from the business:
Jul 25, 2023Hello Tyler, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison