Navy Federal Credit Union
Mortgage broker in Summerville, South Carolina
Write a Review
0
0 Reviews
Outside ATM is always broken
Reply from the business:
Aug 11, 2023Hi Ashley. Thank you for sharing this information with us, we will have our team look into the issue. In the meantime, you can use our website to find an alternative ATM location for members to use. ATMs are located not only at branches, so there may be ones closer than you expect!
Packed on Saturday
Reply from the business:
Aug 9, 2023Hello Donna. Thank you for your patience as our team works to serve all our members. We are working on adding additional functionality to our mobile app and digital banking to lessen branch visits.
Worst customer service ever. Teller "Faith" had a horrible attitude, gave me bad information regarding when my deposit would be available, offered to close my accounts or let me take my deposit to another bank all together! (Had the other bank been open on Saturday, I would have RUN to them.) The policies regarding deposits, changed in Oct of 2022 and they are ridiculous. No wonder you can't talk to the Branch Manager.
Reply from the business:
Jul 16, 2023Hi Kyndra. Thank you for sharing your experience with us, we’re sorry it did not meet your expectations. For more information on a specific policy, or if you have any questions, please contact us 24/7 at 1-888-842-6328 and we will gladly give you more information.
Ms. Sherry was very nice and was very helpful.
Reply from the business:
May 16, 2023Thank you for sharing your feedback about your experience with us, Marquise. We’re pleased to hear you had a great experience with Sherry. We appreciate your taking the time to let us know what our team is doing well!
Reply from the business:
May 16, 2023Thank you for the 5-star review!
Reply from the business:
May 16, 2023Thank you for taking the time to leave us a review. We are glad to hear you have had such a great experience!
You would think they would honor their members but they don't care. They will take your money out your account even knowing that you're struggling and not care at all. I don't trust navy federal credit union at all and have nothing but problems with them.
Reply from the business:
Mar 16, 2023Hello Jessica. Your experience does not reflect the service we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
Great people working there and they work hard to fit your needs. Thanks!
Reply from the business:
Feb 16, 2023Hi Alberto. Thank you for the 5-star review!
The ATMs are annoying for depositing cash. Have to put the same bills in multiple times.
Reply from the business:
Feb 16, 2023Hi David. Thank you for sharing this information, we have notified our team to look into the issue.
Reply from the business:
Feb 16, 2023Thank you for taking the time to leave us a review. We are glad to hear you have had such a great experience!