Navy Federal Credit Union
Mortgage broker in Summerville, South Carolina
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This is the most disrespectful and disheveled branch I have ever been to. I spoke with Tina, Sherry, and another female I was unable to get a name from that were all very dismissive or plain out rude! I had an issue with my debit card and had to get a new one. The call center told me to go to my local branch, walk up to the counter, and I'd have one printed right away. So I come in on my lunch break. There's a 45 minute wait for a service representative. I repeat what the call center tells me. I am then told that normally yes, but that's not how it works at *this* location. Since that comment, I have asked 2 people to speak with the branch manager to no avail. I will be moving my accounts from this bank soon. I am so glad I opened my company account with a different bank. I couldn't imagine having these hassles with a business account. It's absolutely astonishing how they treat people in this location. In the future I will be driving the extra distance to North Charleston or Goose Creek instead of staying in my hometown. Oh, and please take a look at the nearly empty customer service desk.