Family Trust Federal Credit Union
Mortgage broker in Rock Hill, South Carolina
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Reply from the business:
Jun 16, 2023Hello Lorenzo! Thank you for rating Family Trust Federal Credit Union. We're glad we could assist you satisfactorily.
Carmella in the loan department is very nice and helpful. She answered all of our questions and gave us great advice. Thank you for all your help.
Reply from the business:
Apr 16, 2023Hi Chris, we're delighted that our staff was able to help answer your inquiries and gave you useful advice. We appreciate you leaving a few words about Family Trust Federal Credit Union.
We received EXCELLENT customer service today from Jeremiah King. He was patient, kind, friendly and professional.
Reply from the business:
May 16, 2023Hi Dawn, thank you for sharing your positive experience with Family Trust Federal Credit Union. We're happy that Jeremiah provided kind, friendly, and professional service. Take care!
Jessica gave me the best service in the world. She made me feel like I was a valued member!
Reply from the business:
May 16, 2023Hello Tahja, we're thrilled that we met your expectations, and we'll continue to strive for excellence at Family Trust Federal Credit Union. Thank you!
I was very pleased with the help that I received from Jailyn when I came into the bank this morning
Reply from the business:
Mar 16, 2023Thank you for the kind words about Family Trust Federal Credit Union. We're thrilled you enjoyed our services and are grateful for your feedback. Have a wonderful day!
No longer able to issue debit cards (after being hacked). They can only mail them with a 7-10 day wait ☹️
Reply from the business:
Mar 16, 2023Hi Marnie, thank you for taking the time to leave a review about your experience with Family Trust Federal Credit Union. We prioritize protecting our customers and apologize for any inconvenience you may have experienced. We assure you that we are working diligently to address and resolve this issue.
Laurel is amazing. Everytime i come in she is sweet and helpful.
Reply from the business:
Mar 16, 2023Hello Eulices, thank you for taking the time to share your positive experience. We are glad that Laurel provided kind and helpful service at Family Trust Federal Credit Union. We will be sure to pass along your kind words. Take care!
My first experience with Family Trust was awesome. A shout to DeVon at the Celanese office. He assisted with all my family affairs after a loss in the family, and helped with an estate account. Knowledgeable and helpful, I'm grateful for his efforts during a hard time.
Reply from the business:
Mar 16, 2023Thank you, Kevin, for taking the time to share your positive experience with us. Family Trust Federal Credit Union is delighted to hear that our team was able to provide you with knowledgeable and helpful service during a difficult time. We truly appreciate your feedback and look forward to continuing to serve you.
I did a virtual loan with Lakeitha, the process went smooth and easy.
Reply from the business:
Feb 16, 2023Hello, Brian! We thank you for taking the time to provide feedback, and we are delighted that you found Family Trust Federal Credit Union delivered the most effective services.
Reply from the business:
Feb 16, 2023Thank you for rating Family Trust Federal Credit Union. We're glad you received the assistance you were hoping for. Take care.