Family Trust Federal Credit Union
Mortgage broker in Rock Hill, South Carolina
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I became a member at the age of 16 and I’m now in my 50s and I have Use them to buy many vehicles…. They Always have the best interest rates
Reply from the business:
Aug 2, 2023Thank you, Barbara, for being a valued member of Family Trust Federal Credit Union for over 30 years! We are delighted to learn that you have had positive experiences with us when purchasing vehicles and that our interest rates have met your expectations. We appreciate your loyalty and eagerly anticipate the opportunity to continue providing you with exceptional service in the future.
Awesome experience. We had a load of paperwork that needed notary and witnesses. They did it fast and friendly!
Reply from the business:
Aug 9, 2023Hi Mike, our team is committed to providing professional and friendly service, and we are delighted that your experience at Family Trust Federal Credit Union was exceptional. Thank you for your trust in us, and have a great day!
Devon , at the Celanese location, is so very helpful and goes over and above to assist members. His kindness and devotion to helping has been so very much appreciated.
Reply from the business:
Jul 16, 2023Hi Crystal, we're delighted that our staff was accommodating and attentive in assisting our valued members. At Family Trust Federal Credit Union, we aim to provide exceptional service to every individual who visits us, and we're delighted that we made a positive impact. Thank you for choosing us!
This is a awesome place to do all your banking needs! All the tellers and staff are super friendly and knowledgeable about all the banking needs!! Best credit union ever!!!!
Reply from the business:
Jul 16, 2023Thank you, Alexandra, for the 5-star review of Family Trust Federal Credit Union! We're thrilled you had an awesome banking experience with our friendly and knowledgeable staff. We take great pride in providing excellent service and meeting all your banking needs. Have a great day!
Amazing service, Ashley at the Celanese branch and Jennifer L in loans are ridiculously knowledgeable and helpful. I work for a competitor and I wish we were this good!!
Reply from the business:
Jul 16, 2023Thank you, Timothy, for your kind words. We're joyful that our team provided you with such fantastic service. We strive to always have a knowledgeable and helpful team, and it's great to know they exceeded your expectations. We appreciate you selecting Family Trust Federal Credit Union!
Ashley at celanese was very patient and knowledgeable.
Reply from the business:
Jun 16, 2023Thank you, Susie, for the 5-star review! At Family Trust Federal Credit Union, we are dedicated to providing the best customer experience. We are delighted that our team member Ashley was patient and knowledgeable. Take care!
Stop by this morning to get some information about my account and also to change passwords. Every individual was so friendly very professional but most of all I felt like family . I just want to say a big thank you too. Lexus Jeremiah and Ashley. It was 5 stars Treatment all the way. I highly recommend this credit union.
Reply from the business:
Jun 16, 2023Hi Horace, thank you for the 5-star review and recommendation. We're delighted you had a great experience with our Family Trust Federal Credit Union team and found our team friendly and professional. We appreciate your recommendation and look forward to working with you again soon.
Extremely helpful!! Thank you Ashley!!!
Reply from the business:
Jun 16, 2023Hello Tracy, we are fully committed to delivering outstanding service to our valued members at Family Trust Federal Credit Union. We recognize the significance of offering personalized assistance and exceeding your financial expectations. Thank you for your support!
Today was a drive through visit, and I immediately remembered the teller from months ago because she was so kind and helpful then and today. Nothing is more important than kindness in life and in business. I appreciate Jessica's knowledge and helpfulness. Thank you!
Reply from the business:
May 16, 2023Hi Mary, thank you for your kind words about Jessica and for taking the time to review Family Trust Federal Credit Union. We're glad you experienced our commitment to customer service and felt valued. We hope that you continue to have a great experience with us!
They are very friendly and professional!
Reply from the business:
May 16, 2023Hello Khessa, thank you for the kind review of Family Trust Federal Credit Union. We always strive for outstanding service and are delighted that you noticed our friendly and professional staff. Have a wonderful day!