After a visit to the branch on Celenese Rd. , I left feeling that Family Trust no longer valued their long term customers... As I only had a short time to complete some business, I went to the branch on Progress Way. I was so fortunate to work with Tyler Hoyles! He called for me after a 5 minute wait. Tyler answered all of my questions and never seemed inpatient with me. Tyler gave me his phone number because I had to return to complete my business and only wanted to work with him. After we met a second time, I decided that I would only bank at this branch even though it is further away from my home. Tyler is friendly, polite, knowledgeable and very helpful! He knows what customer service means!!

This bank is the best. When calling in you get a live person.....sweet !!! Bottom line....the Value of doing business is the best I've found and the customer service is way above the rest. Make them "Family" you will be greatful you did.

Great Service!! Rebecca was super helpful and understanding! I have done business with them and I will continue to in the future. Thanks!!

Rebecca is awesome. Everytime I needed help she jumped right in and assisted. She always made me feel important. She has a great personality and people skills. I have banked with you for 17 years with no problems. She is also very knowledgeable in her field. Thanks Family Trust.

Lakeitha Smith was so very helpful and patient. She made sure I understood everything I needed to know about my account. She is very professional and efficient.

Oh my gosh. I’m not sure how this place has so many 5 star ratings. I was a member for a few years. They charge such high fees for overdrafting. Every now and then I would overdraft by a couple cents to a few dollars and bam 30 dollar fee. They refused to work with me to reverse that fee. Literally over a few pennies. I have never had this issue with any other bank. They refused to cancel my account because I still had a overdraft fee. I’m so darn happy I switched to Chime. No overdraft fees whatsoever. Very bad bank. It’s actually a joke.

I most frequently visit the Dave Lyle Branch. I love it because all the tellers are so nice. Specifically, Haley Perez was so helpful and efficient at processing my transaction. I am so glad to be a member of Family Trust!

Had a great experience with Lakeitha Smith. She made my account very easy and was a pleasure to do business with. If you go here see hey and she will help you out greatly. Glad I came in today.