Brittany was incredible. She was extremely knowledgeable, responsive and kind. She answered all of our questions promptly. Many loan options were presented to us and every single option was explained in depth. As first time homebuyers, she was so patient and took the time to make sure we understood the entire process. We would use Brittany and Roundpoint any day. Thank you Brittany for sharing all of your knowledge and patience.

Michael St. Claire made the entire re-finance experience a stress free one for me and my wife. His attention to detail is impeccable as well as his efforts to make the information easily understandable. My wife was a bit nervous of a cash-out refi but after one meeting with him, we were both at ease and ready to move forward. Everything was done effortlessly from communication to document signing. Highly recommend Michael and his team.

The representative was very courteous and very knowledgeable. Very responsive to my call.

Great company! The loan officer I got Brian was really patient and concise I would recommend him 10 out of 10. They made getting this mortgage pain free

We were very happy with Sheel and the teams overall communication and customer service. The website portal and workflows were intuitive and useful. They quickly and effectively addressed any concerns and helped us understand loan terms and concepts. We would highly recommend RoundPoint Mortgage, and Sheel in particular.

Very disappointing 1. My loan was transferred on the day it was due. I was notified via email from my previous mortgagee 2 days prior. 2. I went immediately to RoundPoint website to get setup to ensure I was not late with my payment. I could not get logged into the web site. 3. Called a service rep, my information had not yet been uploaded and had to wait 5 days. At least they gave me my loan number, which was a help later to get logged in. 4. As soon as my info was uploaded I setup a monthly auto payment. I noted that it would start the following month which meant I still had an issue with the current month. 5. Made one time payment via online tool. Which took several more days to actually hit my account. 6. About 10 days later I received a nasty gram via email that I was late on my payment. At this point, I had still not received any official notification from RoundPoint that they now had my mortgage, a welcome message, information on how to setup for payment, coupons in the mail. Nothing. 7. I called customer service listed on the nasty gram. The individual I spoke to was nice enough, but it took 30 minutes to correct the issue. My payment had gone only to principal and needed to be reapplied. 8. I received the welcome letter 2 days there after, on the 19th of the month. Ridiculous. This is the largest loan people will usually have. Penalties and additional interest are expensive. This is very important to get it right and take care of those paying on the loan. Its important to be timely in communications. My trust is low.