RoundPoint Mortgage Servicing LLC
Mortgage broker in Jefferson, South Carolina
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Excellent Customer Service received from Leslie and Lance Campbell.
Reply from the business:
Aug 16, 2022We are happy to hear that we've been successful in our goal of providing our customers with the best possible experience.
Alex was very knowledgeable and professional. He answered all of my questions promptly.
Reply from the business:
Aug 16, 2022Thank you for sharing your experience with us. We are happy to hear our team provided you with the information needed.
Professional, efficient and knowledgeable.
Reply from the business:
Aug 16, 2022We can't thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
If I could leave less than one star I would. This has to be the worst mortgage company in history. Clients pay on time, and pay their escrow yet round point cannot even pay their clients insurance premiums, and then when the insurance companies cancel homeowners policies Roundpoint lies and makes excuses to not make it right leaving their own clients uncovered
Reply from the business:
Aug 16, 2022We are sorry to hear you had a less than ideal experience. We would like to have the opportunity to fix your issue. Please send an email to SocialMedia@RoundPoinMortgage.com and our Customer Advocate Team will contact you immediately.
I had the misfortune of having my horrific mortgage lender transferring my account to this joke of a business. Absolute incompetence - I'm currently past my payment due date, yet haven't received a single notice regarding my account (or loan number necessary to even try to create one or verify for a call) or billing statement. I've sat through the insufferable phone menu options, ridiculous hold times, only to be hung up on. If you are considering this as your lender, run.
Reply from the business:
Aug 16, 2022We are sorry to hear about your experience. We would like to have the opportunity to turn this experience around. Please send an email to SocialMedia@roundpointmortgage.com with your phone number and a Customer Advocate will contact you.
I had a polite conversation with one of the staff. Quick and easy.
Reply from the business:
Aug 16, 2022We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
Outstanding service! Their branch in NoCal gave us amazing customer service. We are really thankful.
Reply from the business:
Aug 16, 2022We are happy to hear that we've been successful in our goal of providing our customers with the best possible service. Thank you!